What is ChartSpan

ChartSpan is a company that delivers outsourced chronic care management (CCM) and value-based care services to physician practices, health centers, and health systems. The company combines care coordination teams, patient engagement workflows, and billing support to help providers capture CCM reimbursements and maintain longitudinal relationships with patients between office visits. Visit ChartSpan’s homepage for an overview of their service offerings and client testimonials.

Compared with other vendors in the population health and CCM space, ChartSpan emphasizes a high-touch, human-centered model. Signify Health focuses more on in-home assessments and large-scale value-based programs, and tends to operate through bundled payment and risk arrangements. Evolent Health provides broader population health management and payer-facing services, with deeper analytics and enterprise-level advisory work. WellSky centers on software-driven care coordination and interoperability for post-acute and community care settings, while ChartSpan positions itself as an operational partner that handles enrollment, outreach, and ongoing communication.

All of this makes ChartSpan especially suited to practices that need an operational CCM partner to manage patient outreach, documentation, and billing. It performs well when clinics want to expand CCM programs without hiring and training large internal teams, and when continuous patient contact and responsiveness are priorities.

How ChartSpan Works

ChartSpan typically begins with practice assessment and enrollment workflows that identify eligible patients from the electronic health record. Their teams coordinate enrollment outreach, obtain patient consent, and create care plans that reflect each patient’s chronic conditions and care gaps. Learn about ChartSpan’s enrollment and outreach approach on their service pages.

Once enrolled, patients receive regular outreach through nurse care coordinators and support staff who provide medication reconciliation, symptom checks, and care navigation. ChartSpan documents encounters and time spent to support CCM billing, and coordinates follow-up with the provider when clinical issues arise. The service can also include remote monitoring and condition-specific engagement when configured for a practice.

ChartSpan features

ChartSpan’s platform and service model are organized around continuous patient engagement, operational enrollment, documentation for billing, and care coordination. Core capabilities include dedicated care teams, enrollment management, outreach workflows, claims and reimbursement support, and patient communication channels. The company markets these services as a way to reduce staff burden while increasing patient contact and quality metrics.

Care coordination and nurse-led outreach

Care teams staffed by nurses and care coordinators perform regular outreach to enrolled patients, handling medication reconciliation, symptom monitoring, and care navigation. This reduces the workload on clinic staff and provides a single point of contact for patients who need frequent check-ins. Care coordinators escalate clinical concerns back to the provider when changes in condition require attention.

Enrollment management and consent workflows

ChartSpan manages patient identification, eligibility reviews, and consent capture for CCM programs to ensure billing compliance and accurate enrollment counts. Their teams handle phone outreach and documentation, which accelerates program growth without requiring additional clinic hires. Practices can retain control over enrollment pace and patient messaging throughout the process.

Billing support and documentation for CCM claims

The service includes documentation of non-face-to-face care and time-based encounter tracking needed for Medicare CCM reimbursement and similar programs. ChartSpan provides the operational documentation to support claims submission and may coordinate with practice revenue cycle teams to help capture eligible payments. This reduces the administrative lift for in-house billing staff.

Patient engagement and 24/7 access

Patients enrolled in ChartSpan programs can reach care teams outside normal clinic hours, providing ongoing access for questions and triage. Regular scheduled contacts and ad-hoc calls aim to improve patient satisfaction and reduce avoidable acute care utilization. That continuous engagement is a core benefit cited by provider customers.

Remote patient monitoring and device support

ChartSpan can integrate remote monitoring workflows for conditions that benefit from regular biometric data, pairing monitoring with care team follow-up. This enables more proactive interventions for patients with congestive heart failure, diabetes, or hypertension when configured. Integration with device data typically requires coordination during onboarding.

EHR integrations and interoperability

ChartSpan connects to provider electronic health record systems to import patient lists, document encounters, and maintain clinical visibility for providers. The integrations reduce duplicate data entry and allow care teams to act on up-to-date clinical information. Contact ChartSpan for details about supported EHRs and integration options.

ChartSpan’s combination of human-led outreach and operational billing support is designed to lower clinic workload while increasing patient contact and documentation needed for reimbursement and quality programs.

ChartSpan pricing

ChartSpan offers enterprise-style pricing tailored to provider size, program scope, and required services rather than public, standardized subscription tiers. For specifics about contract structures, per-member pricing, and implementation fees, contact ChartSpan directly to review current pricing and service options on ChartSpan’s homepage.

ChartSpan Use Cases

ChartSpan is commonly used by primary care practices, federally qualified health centers, and specialty clinics that want to stand up or scale chronic care management programs without hiring a full internal care coordination team. Practices use ChartSpan to manage Medicare CCM programs, follow-up scheduling, and remote monitoring workflows that require frequent patient contact outside of visits.

Health systems and independent practices also contract ChartSpan to improve quality measures and patient satisfaction scores by providing regular outreach and timely problem escalation. The offering is suitable for organizations participating in value-based contracts where continuous care and documented non-face-to-face time can affect reimbursement.

Pros and cons of ChartSpan

Pros

• Dedicated care teams: ChartSpan supplies nurses and care coordinators to run CCM outreach and documentation, reducing the need for internal hires and training.
• Operational enrollment support: Their enrollment workflows and consent capture streamline patient sign-up and program growth, which helps practices scale CCM quickly.
• Billing and documentation assistance: ChartSpan documents time-based services and provides operational support for CCM claims, easing the burden on revenue cycle teams.
• Patient access and satisfaction: Continuous outreach and 24/7 patient contact options improve patient experience and can reduce avoidable acute care visits.

Cons

• Enterprise contracting model: Pricing and contracts are customized, which can make cost comparisons difficult for small practices evaluating options. Practices should budget for onboarding and setup timelines.
• Dependence on external teams for patient contact: Some practices prefer to keep care coordination fully in-house for clinical continuity and control, which may not align with an outsourced model.
• Integration variability: EHR integration capabilities and workflow fit can vary by vendor and practice; integration planning is required during implementation.

Does ChartSpan Offer a Free Trial?

ChartSpan offers custom demos and enterprise contracts rather than a public free plan or self-serve trial. Prospective clients typically arrange a demonstration, onboarding assessment, and a scoped implementation plan that outlines timelines, expected volumes, and pricing based on practice needs.

ChartSpan API and Integrations

ChartSpan integrates with major electronic health records and practice management systems to import patient lists, document encounters, and coordinate care workflows. For details about supported EHRs and technical integration options, review ChartSpan’s information on EHR integration options.

If API access is required for custom workflows or data exchange, ChartSpan can discuss integration endpoints and data transfer methods during the sales and onboarding process; contact their team to review developer and connectivity options.

10 ChartSpan alternatives

Paid alternatives to ChartSpan

• Signify Health — Provides in-home assessments and large-scale value-based services with a focus on risk-bearing arrangements and community-based care.
• Evolent Health — Offers population health management, care management services, and payer-facing solutions for value-based contracting.
• Aledade — Works with independent practices and ACOs to run value-based programs and supports care coordination and population health initiatives.
• WellSky — Delivers care coordination software and services that support post-acute, home health, and community care management workflows.
• Health Recovery Solutions — Focuses on remote monitoring and patient engagement technology paired with care management services for chronic conditions.
• CareCentrix — Manages complex care transitions and home-based services, often contracted by payers and health systems for post-acute needs.
• Ontrak — Uses targeted care management and behavioral health interventions to improve outcomes for high-risk patients.

Open source alternatives to ChartSpan

• OpenEMR — An open-source electronic health record that can be extended with custom care coordination modules and used to build CCM workflows internally.
• OpenMRS — A community-driven medical record platform designed for flexibility, which teams can use as a base for population health and outreach solutions.
• GNU Health — An open-source health and hospital information system with modules that can support chronic disease tracking and patient management.

Frequently asked questions about ChartSpan

What does ChartSpan do for chronic care management?

ChartSpan provides outsourced chronic care management services including patient enrollment, nurse-led outreach, documentation for billing, and ongoing care coordination. Their teams handle routine contacts and escalation to providers when clinical issues arise.

Does ChartSpan integrate with my EHR?

Yes, ChartSpan integrates with major electronic health records to import patient lists and document care encounters. Practices should discuss supported EHRs and integration specifics during onboarding to ensure workflow alignment.

How does ChartSpan charge for services?

ChartSpan uses enterprise-style contracts tailored to practice size and program scope rather than public per-user pricing. Prospective clients receive scoped pricing and implementation plans after a practice assessment.

Can ChartSpan help with Medicare CCM billing?

Yes, ChartSpan documents non-face-to-face care and tracks time-based encounters to support CCM reimbursement. Their operational processes are designed to capture the documentation needed for claims submission.

Is ChartSpan suitable for federally qualified health centers?

Yes, ChartSpan works with a range of provider types including FQHCs, small practices, and health systems to manage CCM programs and improve patient outreach. They tailor workflows to fit organizational needs and compliance requirements.

Final Verdict: ChartSpan

ChartSpan offers an operationally focused chronic care management service that pairs dedicated nurse and care-coordinator teams with enrollment, documentation, and billing support. The model is practical for practices that need to scale CCM quickly or that want to offload the day-to-day outreach and documentation work to a specialized vendor. Testimonials emphasize improved quality measures, patient satisfaction, and reduced staffing burden.

Compared to a competitor like Signify Health, ChartSpan emphasizes continuous telephonic care coordination and practice-level CCM operations, while Signify Health places more emphasis on in-home assessments and larger value-based payment arrangements. Both vendors use enterprise contracting rather than public per-user pricing, so practices should compare service scope, integration needs, and anticipated program volumes when evaluating cost and operational fit. For current contract models and implementation timelines, contact ChartSpan to review customized pricing and service options on ChartSpan’s homepage.