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Ticketpro: An Overview

Ticketpro is a Canada-based ticketing platform and event services provider headquartered in Quebec. It combines online ticket sales, in-person box office operations, access control, and customer support to serve venues, promoters, and event organizers of varying sizes.

Compared with large self-service platforms like Eventbrite and global ticketing companies such as Ticketmaster, Ticketpro places stronger emphasis on venue-level services, onsite staffing, and integrated box office operations. While Eventbrite focuses on self-serve online sales and marketing for organizers, and Ticketmaster emphasizes broad distribution and resale, Ticketpro positions itself as a partner for venues that need both technology and human support before, during, and after events. All of this makes Ticketpro particularly well suited to venues and promoters who require coordinated onsite operations alongside online ticket distribution.

How Ticketpro Works

Ticketpro operates as a combined technology and services provider. Organizers can set up events through Ticketpro’s platform for online sales, configure seating maps or general admission, and manage ticket inventory while Ticketpro handles payment processing and delivery options.

For in-person events, Ticketpro provides staffed box offices, access control devices, and scanning solutions to reconcile sales at the door. The workflow typically moves from online sales and reserved seating setup, to ticket delivery and marketing support, to onsite entry management and post-event reporting.

Ticketpro features

Ticketpro’s platform centers on ticket sales and event operations. Core capabilities include online ticketing, onsite box office services, access control with scanners, customer service in French and English, and reporting tools for box office reconciliation. The company recently emphasized stronger venue support and integrated human services alongside its technology.

Let’s dive into the standout features:

Online ticket sales and ordering

The platform enables standard online checkout flows for single events and multi-event series, with options for e-tickets and mobile delivery. This benefits organizers by providing a public storefront and purchaser-facing tools while consolidating sales data into a single dashboard.

Onsite box office and point-of-sale

Ticketpro staffs and operates physical box offices for venues, including point-of-sale terminals and cash handling. That service is useful for venues that need reliable on-site sales, will-call management, and day-of-event staffing.

Access control and scanning

The service includes barcode and QR code scanning solutions for entry control, enabling quick check-ins and reducing bottlenecks at doors. Integration between scanned entries and ticket status helps prevent duplicate entries and supports real-time attendance counts.

Reserved seating and venue maps

Ticketpro supports reserved seating layouts and interactive maps so customers can choose seats at purchase. This feature helps venues sell specific inventory, manage holdbacks for promoters, and visualize sales by section.

Customer support and ticketing services

Ticketpro provides customer service for ticket purchasers and promoters, handling refunds, exchanges, and inquiries in multiple languages. That reduces the operational burden on venue staff and centralizes buyer communications.

Reporting and financial reconciliation

The platform offers sales reports, settlement summaries, and post-event reconciliation tools to simplify accounting for promoters and venue operators. These reports support revenue tracking across channels and help with settlement of fees and payouts.

With these capabilities, Ticketpro delivers a blended offering of software and hands-on event services that reduce logistical complexity for venues and promoters.

Ticketpro pricing

Ticketpro uses a custom pricing approach that is tailored to the event type, venue requirements, and the mix of online and onsite services chosen. Fees typically depend on factors such as per-ticket service charges, box office staffing, hardware rental for access control, and settlement terms.

For current and detailed pricing options, view Ticketpro’s official site for contact and rates. The Ticketpro home page explains service tiers and provides contact channels to request a quote or discuss enterprise arrangements.

What is Ticketpro Used For?

Ticketpro is commonly used by venue owners, promoters, and festival organizers who need both online ticket distribution and physical box office support. Typical scenarios include concerts, theatre shows, sporting events, and community festivals where onsite sales and access control are required.

Smaller promoters and community venues also use Ticketpro when they prefer a vendor to manage customer support, ticket fulfillment, and day-of-event operations rather than handling those tasks internally. Event organizers that expect mixed sales channels or require bilingual customer service find this approach particularly useful.

Pros and Cons of Ticketpro

Pros

  • Strong local presence: Ticketpro offers dedicated support and onsite staffing in Canada, which helps with bilingual customer service and venue-level operations.
  • Combined tech and human services: The company provides both a ticketing platform and staffed box office services, reducing the need for multiple vendors.
  • Access control and hardware support: Integrated scanning and entry solutions simplify door operations and attendance tracking.
  • Reserved seating capabilities: Interactive venue maps and reserved seating support help venues optimize seat-level inventory.
  • Reporting and reconciliation: Sales reports and financial summaries aid in settlement and accounting after events.

Cons

  • Custom pricing model: Pricing is typically negotiated per event or venue, which can make cost comparison harder for small organizers.
  • Less self-service focus: Compared with self-serve platforms like Eventbrite, Ticketpro emphasizes managed services more than DIY setup by small promoters.
  • Regional concentration: Strong presence in Canada may mean fewer direct support options for organizers outside Ticketpro’s core markets.

Does Ticketpro Offer a Free Trial?

Ticketpro is a paid service with custom pricing and does not offer a public free trial. Because Ticketpro bundles online ticketing with onsite services and staffing, cost and trial arrangements are handled through direct sales conversations; contact them via the Ticketpro home page to discuss pilot events or bespoke arrangements.

Ticketpro API and Integrations

Ticketpro provides integration options for venues and enterprise partners to connect ticketing data with event systems, access control hardware, and CRM tools. For partner inquiries and technical integration details, refer to Ticketpro’s official site to request documentation or developer access.

Common integration points for ticketing platforms include payment gateways, email and marketing systems, access control devices, and box office hardware. Ticketpro supports these workflows through its services and partner programs, enabling event teams to synchronize sales, entry, and reporting functions.

10 Ticketpro alternatives

Paid alternatives to Ticketpro

  • Eventbrite — A self-serve ticketing and event marketing platform popular for small to mid-size organizers, with a pay-per-ticket fee model and DIY setup tools. See Eventbrite’s pricing and features.
  • Ticketmaster — Global ticketing and distribution network with large-scale inventory, resale programs, and wide audience reach through established marketplace channels. Explore Ticketmaster Canada.
  • See Tickets — International ticketing provider that offers onsite services, access control, and festival solutions for promoters and venues.
  • Universe — Ticketing and registration platform focused on customizable event pages and social promotion tools for organizers.
  • Brown Paper Tickets — Ticketing service that offers ticket sales, customer service, and event support with a focus on community events and smaller promoters.
  • Dice — Mobile-first ticketing focused on discovery and mobile ticket delivery, often used by music promoters and clubs.

Open source alternatives to Ticketpro

  • pretix — Open-source ticketing system designed for conferences and events, with a modular plugin architecture and self-hosting options. Review pretix’s project site.
  • Attendize — Open-source ticketing and event management application for self-hosting, suitable for organizers who want full control over their setup. Learn more at Attendize.
  • Open Event — A FOSS project for event management and ticketing that supports self-hosted deployments and mobile apps. See the Open Event project for details.

Frequently asked questions about Ticketpro

What is Ticketpro used for?

Ticketpro is used to sell tickets online and manage onsite box office operations. Promoters and venues use it to handle ticketing, customer support, access control, and settlements for concerts, theatre, sports, and festivals.

Does Ticketpro charge service fees to ticket buyers?

Yes, Ticketpro typically applies service fees or per-ticket charges depending on the event setup. Fee structure varies by event and is defined in the ticket purchase flow or organizer agreement.

Can Ticketpro handle on-site box office sales?

Yes, Ticketpro operates staffed box offices and point-of-sale systems for in-person ticket sales. That includes will-call, door sales, and reconciliation with online orders.

Does Ticketpro support mobile ticketing and scanning?

Ticketpro supports mobile tickets and barcode/QR scanning for event entry. Scanning integrates with access control workflows to manage capacity and prevent duplicate entries.

Is Ticketpro suitable for small community events?

Ticketpro can support small events but is primarily structured for venues and promoters who need both technology and onsite services. Small organizers should contact Ticketpro to discuss scaled options and fee structures appropriate for their event size.

Final verdict: Ticketpro

Ticketpro stands out for combining online ticketing software with hands-on box office and venue services. Its strength lies in supporting venue operations, offering bilingual customer support, and delivering integrated access control and reconciliation workflows that reduce logistical overhead for promoters and venues.

Compared with Eventbrite, which offers a self-serve model and transparent per-ticket fees, Ticketpro uses a more tailored approach with negotiated pricing and managed services. That makes Ticketpro a better fit for venues and promoters who want a single provider to handle both sales and onsite event operations, while Eventbrite suits organizers who prefer a DIY setup with predictable fee structures.