Convey

What is convey

Convey is a delivery experience and post-purchase visibility platform designed for retailers, brands, marketplaces, and logistics providers. The platform consolidates carrier tracking data, standardizes event mapping, and provides real-time exception detection so teams can identify and resolve delivery problems before customers escalate. Convey is typically used by operations, customer service, and logistics analysts to reduce delivery exceptions, automate communications, and report on carrier performance.

Convey focuses on the last-mile and post-purchase phase of the order lifecycle, integrating with order management systems (OMS), warehouse management systems (WMS), carrier APIs, and customer care platforms. It normalizes disparate carrier events into a consistent delivery event model, which simplifies SLA monitoring, customer notifications, and analytics across hundreds of carrier partners. Teams use the platform to implement business rules, route exception alerts, and feed delivery status into front-end channels like storefronts and customer portals.

The platform is built for both operational teams that need rapid exception resolution and business teams that need reporting and customer experience improvements. For organizations handling high shipment volumes, Convey acts as a central control plane for delivery status, enabling automated workflows that reduce manual lookups and phone-and-email support workload.

Convey features

What does convey do?

Convey consolidates shipment tracking across carriers, applies normalized delivery events, identifies exceptions, automates customer notifications, and provides analytics for carrier performance and SLA compliance. It captures carrier data in real time, enriches it with order and customer context, and routes exceptions into configurable workflows so teams can take corrective action or proactively notify customers.

Convey also supports returns orchestration, proof-of-delivery capture, and post-delivery reconciliation. The platform provides dashboards and reports that show delivery trends, late-delivery rates, exception reasons, and carrier scorecards. These features allow logistics teams to negotiate carrier contracts based on measurable performance and reduce overall delivery failure rates.

Operationally, Convey includes configurable rule engines, ticketing or case-creation integrations for customer support, and role-based access controls that let teams implement governance across multiple brands or business units. It supports bulk event processing for high-volume retailers and tools for debugging and validating carrier mappings during onboarding.

Key feature groups include real-time tracking and event normalization, exception management and case routing, customer-facing notification flows, returns workflow automation, analytics and carrier scorecards, integrations and APIs, and security/compliance controls.

Convey pricing

Convey offers these pricing plans:

• Starter: $250/month — entry-level package for small merchants with limited monthly shipments, basic tracking normalization, standard notifications, and core analytics
• Professional: $1,200/month — expanded monthly volume, advanced exception rules, enhanced analytics, returns orchestration, and standard integrations
• Enterprise: Custom pricing — full feature set including SLA monitoring, dedicated support, SSO, advanced security, on-prem or private cloud options, and custom integrations

All plans typically include professional onboarding; Enterprise customers receive negotiated SLAs and account services. Check Convey's delivery platform and pricing details on their official pages for exact offerings and the latest enterprise options: view Convey's pricing and plan structure at https://www.convey.com/pricing.

How much is convey per month

Convey starts at $250/month for an entry-level Starter arrangement intended for merchants with modest monthly shipment volumes. Most mid-market customers subscribe to Professional-level packages that begin at approximately $1,200/month and scale with monthly shipment volume, event volumes, and required integrations.

How much is convey per year

Convey costs approximately $3,000/year for the Starter plan when billed annually (equivalent to $250/month). For Professional customers, annual contracts commonly start in the $14,400/year range and increase with volume, while Enterprise contracts are negotiated and billed annually according to scope and implementation requirements.

How much is convey in general

Convey pricing ranges from $250/month to custom enterprise pricing. Small merchants can start with lower-tier packages that cover basic tracking and notifications, while larger retailers and 3PLs will engage at the Professional or Enterprise level where pricing is driven by shipment volume, integrations, API usage, and custom SLAs.

For the most accurate, up-to-date pricing and to understand volume-based discounts, check Convey's pricing and packaging information at https://www.convey.com/pricing and request a tailored quote.

What is convey used for

Convey is used to provide end-to-end visibility into shipments and to manage the customer-facing delivery experience. Retailers use Convey to aggregate tracking data from multiple carriers, normalize tracking events into a consistent taxonomy, and detect delivery exceptions such as delays, misroutes, or attempted deliveries. Those exceptions become the inputs for automated remediation workflows or proactive customer messages.

Customer service teams use Convey to reduce the time spent on shipment status lookups. Instead of querying multiple carrier portals, agents view a single unified tracking timeline augmented with order metadata (order ID, SKU, shipping method, customer contact) to resolve inquiries faster. Convey's case routing and ticketing integrations let support teams automatically escalate complex exceptions or create cases in helpdesk systems.

Logistics and operations teams use Convey for carrier performance management and SLA enforcement. The platform produces carrier scorecards showing on-time delivery rates, damage/exception patterns, and route-level insights. These reports guide carrier negotiations and network design decisions. Convey is also used to orchestrate returns workflows, allowing merchants to issue return labels, track inbound return shipments, and reconcile returns with customer refunds and inventory systems.

Pros and cons of convey

Pros:

• Consolidates carrier data into a single normalized delivery timeline, reducing manual lookups and integrations with multiple carriers
• Robust exception detection and configurable workflows reduce delivery failures and customer service volume
• Carrier scorecards and analytics make performance gaps visible and actionable for negotiations and network changes
• Supports returns orchestration and proof-of-delivery capture, which helps close the loop on reverse logistics
• Integrates with OMS, WMS, ERP, and helpdesk systems to create a connected post-purchase experience

Cons:

• Pricing is focused on mid-market and enterprise customers; smaller merchants may find entry costs higher than consumer-grade shipment notifications
• Requires integration effort with order systems and carriers; full value is realized after onboarding and tuning carrier event mappings
• Highly customized enterprise features often require professional services or implementation time
• For companies with minimal carrier variety or very small volumes, a full-featured delivery visibility platform may be more capability than required

Convey free trial

Convey typically offers a product demonstration and pilot engagements rather than an open self-serve free trial. Prospective customers can request a demo, evaluate the platform with sample data, or run a limited pilot that validates carrier mappings, event normalization, and the exception workflows against actual shipments. Pilots often include a finite number of shipments or a time-boxed evaluation to prove integration points and expected operational benefits.

Pilot engagements allow teams to measure key metrics such as reduction in support volume, improvement in on-time delivery percentages, and the accuracy of carrier scorecards. Enterprise customers that commit to longer contracts may receive expanded onboarding and configuration support during pilot-to-production phases. To understand the current trial and pilot options, review Convey's developer and demo offerings at https://www.convey.com/platform and contact their sales team for a tailored pilot program.

Is convey free

No, Convey is not offered as a permanently free service. The platform is positioned for commercial use with Starter, Professional, and Enterprise packages that scale with volume and feature needs. Evaluation pilots and demos are available for new customers to validate fit before committing to a commercial contract.

Convey API

Convey provides APIs and developer tools to ingest orders, map carrier events, export normalized tracking timelines, and programmatically manage notifications and returns. The API ecosystem typically includes REST endpoints for event ingestion, webhooks for real-time event delivery to external systems, and bulk ingestion endpoints for high-volume uploads. SDKs or sample code are commonly provided to accelerate integration into e-commerce platforms and internal systems.

APIs support: order enrichment (linking tracking events to order metadata), event normalization (consistent event types across carriers), exception queries (fetching open exceptions or historical exceptions), returns/label generation, and analytics exports for reporting. Webhooks notify downstream systems in real time when exceptions occur or when a delivery status changes.

Convey's developer documentation and integration guides cover carrier onboarding, mapping rules, webhook usage, and best practices for scaling event volume. For specific API reference and developer guides, see Convey's developer resources and API documentation at https://www.convey.com/developers or the platform integration pages at https://www.convey.com/integrations.

10 Convey alternatives

• FourKites — real-time supply chain visibility platform focused on end-to-end tracking and predictive ETAs for freight and parcels
• Project44 — visibility platform that aggregates carrier telemetry across modes and provides APIs for real-time tracking and predictive insights
• Shippo — shipping API and multi-carrier label solution aimed at SMBs, with simpler integration and label generation features
• ShipStation — shipping and order management focused on label creation, carrier selection, and fulfillment workflows for e-commerce sellers
• Shippo — (listed above) noted for affordable, developer-friendly label and tracking APIs
• Bringg — delivery orchestration and last-mile operations platform for retailers and logistics providers
• ShipBob — 3PL with integrated fulfillment, inventory, and carrier management for direct-to-consumer brands
• Stord — cloud supply chain provider offering warehousing, freight, and visibility tools for mid-market shippers
• Oracle Logistics Cloud — enterprise-grade logistics and tracking integrated into broader ERP suites
• Salesforce Order Management — integrates order lifecycle and delivery data into CRM workflows for customer-facing visibility

Paid alternatives to convey

• FourKites: Focuses on predictive ETAs and multimodal visibility, with strong freight and parcel coverage for enterprise customers. FourKites provides advanced predictive analytics and carrier integrations across transport modes.
• Project44: Offers an extensive carrier network and APIs for real-time visibility. Project44 emphasizes mode-agnostic visibility and global telemetry with a strong partner network.
• Bringg: Targets orchestration of last-mile operations with customer notifications, driver apps, and route optimization for retail and on-demand delivery use cases.
• ShipBob: Combines fulfillment and visibility; good for brands that want fulfillment plus integrated status tracking without building separate visibility tooling.
• Stord: Provides a combined warehousing and transportation layer, with visibility tools that help brands manage distributed inventory and inbound/outbound logistics.

Open source alternatives to convey

• OpenBoxes: Open-source inventory and logistics platform that provides basic tracking and warehouse management capabilities; suitable for low-cost deployments and in-house extensions.
• ERPNext: An open-source ERP with order management and shipping integrations; teams can extend or integrate shipping visibility modules to approximate post-purchase tracking.
• Odoo Community: Modular open-source ERP that supports shipping connectors and workflow automation; with customization it can be extended for shipment visibility and returns orchestration.
• Apache OFBiz: An open-source suite for e-commerce and order processing that can be adapted to support shipment status and integrations with carrier APIs.

Frequently asked questions about Convey

What is convey used for?

Convey is used for delivery visibility and post-purchase experience management. Retailers and logistics teams use it to consolidate carrier events, detect exceptions, automate customer notifications, and run analytics on carrier performance. It helps reduce customer service volume and improve on-time delivery metrics.

Does convey integrate with Shopify?

Yes, Convey integrates with modern e-commerce platforms through connectors or APIs. Integrations with platforms like Shopify, Magento, and BigCommerce allow Convey to enrich tracking events with order metadata and surface delivery status within storefronts and customer portals.

How much does convey cost per user or per month?

Convey starts at $250/month for entry-level Starter packages; Professional tiers commonly begin around $1,200/month and Enterprise pricing is custom. Costs depend on shipment volume, event volumes, and integration requirements.

Is there a free version of convey?

No, Convey does not offer a permanently free tier. The vendor typically provides demos and pilot engagements to validate the platform before committing to a paid plan.

Can convey detect delivery exceptions automatically?

Yes, Convey automatically detects delivery exceptions by normalizing carrier events. The platform applies configurable business rules to identify late deliveries, misroutes, failed delivery attempts, and other exceptions, then routes them into workflows or notifications.

What integrations does convey support?

Convey supports integrations with carriers, OMS, WMS, ERP, and helpdesk systems. Typical integrations include carrier APIs (UPS, FedEx, USPS, DHL and regional carriers), order management systems, warehouse systems, and ticketing tools like Zendesk or Salesforce Service Cloud.

Does convey provide APIs for automation?

Yes, Convey exposes REST APIs and webhooks for automation and data exchange. APIs cover event ingestion, order enrichment, exception queries, returns management, and webhook notifications for real-time event delivery.

How does convey help reduce customer support volume?

Convey reduces support volume by centralizing tracking and automating customer notifications. By providing a single normalized timeline and proactive messaging for exceptions, support agents spend less time chasing carrier portals and more time resolving complex cases.

Can convey handle returns and reverse logistics?

Yes, Convey includes returns orchestration features. The platform supports return-label generation, inbound tracking for return shipments, and reconciliation of returned items with order and inventory systems.

How secure is convey for enterprise use?

Convey provides enterprise-grade security and access controls. The platform supports role-based access, SSO, data encryption in transit, and contractual security measures appropriate for enterprise deployments; specific certifications and options are provided under Enterprise agreements.

convey careers

Convey typically hires across product, engineering, sales, and customer success functions. Roles are commonly focused on integrations, data engineering (carrier mappings and event normalization), and product management for logistics features. Product teams often look for experience in supply chain software, distributed systems, and API-first design.

Career pages and open positions are posted on Convey's corporate site and on common job platforms; interested candidates should review the company careers page to understand required qualifications and current openings. For teams considering employment, Convey tends to prioritize experience in logistics, SaaS integration projects, and customer-facing implementations.

convey affiliate

Convey offers partner and integration programs focused on technology partners, carriers, and system integrators. Affiliates typically include logistics consultancies, 3PLs, and e-commerce platform partners that resell or implement Convey as part of a broader post-purchase solution. Partner programs usually include technical enablement, joint go-to-market support, and lead referral structures.

If you are evaluating partnership, contact Convey's partnerships team through their corporate site to review program tiers, technical prerequisites, and revenue share or referral models. Documentation for partners is available through Convey's partner portal and integration guides.

Where to find convey reviews

Independent reviews and user feedback for Convey can be found on enterprise software review sites and logistics-focused publications. Look for customer case studies, analyst reports, and peer reviews on platforms such as G2, Gartner Peer Insights, and logistics industry blogs. Also consult Convey's customer case studies and reference materials on their website for validated performance metrics and customer outcomes at https://www.convey.com/customers.

When researching reviews, focus on metrics that matter to your organization: on-time delivery improvement, reduction in customer service tickets, carrier onboarding speed, and integration complexity. Request references from Convey to validate those claims against organizations with similar shipment volumes and carrier networks.