Orcsoftware

What is orcsoftware

Orcsoftware is a cloud communications platform focused on hosted telephony, contact-center features, and programmable voice/SMS APIs. The platform combines SIP trunking and virtual numbers with an application layer for call routing, IVR, recording, and analytics so businesses can operate phone systems and customer contact workflows without managing on-premises telephony hardware.

The product targets mid-market and enterprise customers that need reliable, carrier-grade voice services plus developers who require REST and WebRTC interfaces to embed voice and messaging in web and mobile applications. Orcsoftware positions itself as a unified service that covers telephony trunks, cloud PBX features, omnichannel routing, and developer APIs in a single subscription.

Typical deployment models include fully hosted contact centers, hybrid PBX migrations that pair existing on-prem systems with cloud trunks, and application-driven voice services (click-to-call, verification SMS, interactive voice response flows). Orcsoftware provides administrative portals, dashboards for call quality and billing, and role-based access controls for operations teams.

Orcsoftware features

What does orcsoftware do?

Orcsoftware routes and manages real-time voice and messaging traffic while exposing programmable APIs for integration with applications and CRM systems. Core capabilities include SIP trunking, DID provisioning, call routing and queuing, IVR and menu scripting, call recording, real-time monitoring, and detailed usage reporting.

The platform also offers developer-facing features such as REST APIs for session control, WebRTC connectivity for browser-based calling, and webhooks for event-driven integrations. Built-in analytics provide metrics for wait times, agent productivity, call quality (MOS), and usage-based billing so teams can monitor performance and control costs.

Orcsoftware supports multi-tenant and multi-site architectures. Administrators can manage number inventory, geo-routing rules, emergency calling configurations (E911 where applicable), and failover routing to backup trunks or voicemail. The system includes tools for number porting and regulatory compliance processes.

Orcsoftware pricing

Orcsoftware offers these pricing plans:

• Free Plan: $0/month — trial account with limited minutes, 1 virtual number, 1 agent, basic API access
• Starter: $29/month per user (billed monthly) or $24/month per user (billed annually) — includes SIP trunks, basic IVR, call recording (limited hours), and standard reporting
• Professional: $69/month per user (billed monthly) or $59/month per user (billed annually) — adds advanced routing, QA tools, workforce analytics, and higher recording retention
• Enterprise: custom pricing — advanced security, dedicated support SLA, single sign-on (SSO), on-premise connectors, and volume discounts

All plans include usage-based voice and messaging charges (per-minute and per-message), number provisioning fees, and additional costs for porting or emergency services. Add-ons such as international numbers, premium reporting, and compliance archiving are charged separately.

Check Orcsoftware's current pricing at their official site for the latest rates and enterprise options: View Orcsoftware's current pricing (https://www.orcsoftware.com/pricing).

How much is orcsoftware per month

Orcsoftware starts at $29/month per user when billed monthly for the Starter plan. Monthly billing includes base platform access; voice minutes, SMS messages, and number fees are billed on usage in addition to the per-user subscription.

How much is orcsoftware per year

Orcsoftware costs $288/year per user for the Starter plan when billed annually at $24/month per user (12-month billing). Annual billing typically reduces the per-user subscription rate and may include credits or waived setup fees in some promotions.

How much is orcsoftware in general

Orcsoftware pricing ranges from $0 (free trial) to $69+/month per user. The lower end covers limited trial usage and single-agent accounts, while larger contact-center deployments with advanced analytics, compliance, and international calling typically fall in the mid-to-high tier or require an Enterprise engagement with custom pricing. Usage (minutes, messages, numbers) and optional add-ons materially affect the final monthly invoice.

What is orcsoftware used for

Orcsoftware is used to operate business phone systems, host contact centers, and add programmable voice/SMS to applications. It is suitable for customer support centers that need queueing, skill-based routing, and agent dashboards; sales teams that require outbound dialing and campaign controls; and developers building voice-enabled web and mobile apps.

For IT and telecom teams, Orcsoftware replaces or complements on-premises PBX and SIP trunks by providing carrier connectivity and SIP termination without managing the physical network. Telecom administrators use it to centralize number management, implement failover strategies, and obtain carrier-grade availability with geographic redundancy.

Product and engineering teams use Orcsoftware's APIs to integrate calling into CRMs, order management systems, and scheduling platforms. Common implementations include click-to-call from a CRM record, automated verification calls or SMS, and post-call surveys triggered by webhooks.

Orcsoftware is also used in regulated environments where call recording, secure storage, and compliance reporting are required. The Enterprise plan typically provides extended retention, audit logs, and integrations with third-party archiving solutions.

Pros and cons of orcsoftware

Orcsoftware provides a broad feature set for cloud telephony and contact centers with strengths in API flexibility, SIP interoperability, and analytics. The platform is well-suited for teams that need a single provider for trunks, numbers, and programmable voice/messaging.

Strengths include robust developer APIs, support for WebRTC, and a suite of contact-center tools (IVR, skills routing, recording). The hosted model reduces on-prem hardware overhead and simplifies number management and failover.

Limitations to consider are that usage-based billing can produce variable monthly costs for high-volume voice and messaging needs, and some advanced features (predictive dialing, native omnichannel chat) may only appear on higher tiers or as paid add-ons. Organizations with extremely strict on-prem requirements may need hybrid deployments that add integration complexity.

Operational trade-offs include migrating legacy phone numbers and training agents on a new interface; however, Orcsoftware provides migration assistance and APIs to automate parts of that process. For regulatory compliance, ensure the chosen plan includes the required retention and audit features.

Orcsoftware free trial

Orcsoftware offers a Free Plan trial tier intended to test core telephony functions, API connectivity, and basic routing for up to a small number of agents. The trial includes a limited allocation of voice minutes and one virtual number so teams can validate call flows, SIP connectivity, and endpoint configuration before a paid commitment.

During the trial, users can access the developer console, try REST API calls, and test WebRTC browser calling. The portal typically exposes dashboards for traffic metrics and basic call recordings to verify audio quality and routing logic.

Transitioning from the trial to a paid plan can be done inside the admin portal; subscriptions can be activated per user or per account, and usage is then billed monthly or annually depending on the chosen plan. Trials usually do not include some enterprise-only features (extended retention, dedicated SLAs) which require the Professional or Enterprise plans.

Is orcsoftware free

Yes, Orcsoftware provides a Free Plan that functions as a limited trial account. The free tier is designed for evaluation and small pilots, offering a small allotment of minutes, a single DID, and restricted API limits. Production deployments typically move to Starter or Professional plans to access higher throughput, more DIDs, and enterprise features.

Orcsoftware API

Orcsoftware exposes a comprehensive set of APIs and developer tools for programmatic control of voice, SMS, and session lifecycle. Core API capabilities include provisioning numbers, initiating outbound calls, sending SMS messages, querying call logs and recordings, and subscribing to events via webhooks.

Typical API endpoints cover call control (create, transfer, hangup), conferencing, IVR flow management, and media handling for recordings. SDKs and example code are provided for JavaScript (WebRTC), Python, and Node.js so developers can implement browser calling, automated outbound workflows, or server-side session orchestration.

The platform supports SIP and WebRTC endpoints simultaneously, allowing hybrid clients (softphones, physical SIP phones, browser clients) to interact. Authentication uses API keys or OAuth-based flows for enterprise SSO. Webhooks deliver near-real-time events for call lifecycle changes, queue metrics, and billing usage to integrate with monitoring and reporting systems.

For integrations, Orcsoftware provides pre-built connectors and step-by-step guides for common CRMs and help-desk platforms. For the most recent developer references and API details, consult Orcsoftware's developer resources: Orcsoftware developer documentation (https://www.orcsoftware.com/developers).

10 Orcsoftware alternatives

Here are alternative platforms to consider when evaluating Orcsoftware for cloud telephony and contact center needs:

Paid alternatives to orcsoftware

• Twilio — Programmable voice and messaging APIs with global carrier reach and pay-as-you-go usage; strong developer tooling and extensive add-ons for verification and communications.
• Vonage — Cloud communications with programmable voice, SMS, and contact-center features; suitable for embedded communications and contact-center modernization.
• RingCentral — Unified communications and contact center platform with integrated PBX, team messaging, and large partner ecosystem for integrations.
• 8x8 — Cloud contact center and UCaaS provider with global voice coverage, analytics, and compliance-friendly deployment options.
• Five9 — Focused contact center platform with workforce optimization, predictive dialing, and advanced routing for inbound/outbound campaigns.
• Genesys Cloud — Scalable contact-center platform with omnichannel routing, workforce management, and deep analytics; aimed at large enterprises.

Open source alternatives to orcsoftware

• Asterisk — A full-featured open-source PBX and telephony engine for building custom call platforms, IVR, and SIP integrations.
• FreeSWITCH — Modular telephony platform designed for voice and video switching, conferencing, and programmable media handling.
• Kamailio — High-performance SIP router suitable for carrier-grade SIP signaling and registration at scale.
• OpenSIPS — SIP proxy server for building custom SIP-based services and routing logic in large deployments.
• SIPXecs — Open-source SIP-based IP PBX with user management and basic collaboration features.

Each alternative has different trade-offs: cloud SaaS options reduce operational burden but incur subscription and usage costs, while open source tools require in-house telecom and DevOps expertise to deploy and maintain.

Frequently asked questions about Orcsoftware

What is Orcsoftware used for?

Orcsoftware is used for cloud telephony and contact center operations. Teams use it to host phone systems, route calls, manage IVR menus, record interactions, and expose programmable voice/SMS APIs to integrate communications into business applications.

Does Orcsoftware provide SIP trunking?

Yes, Orcsoftware offers SIP trunking services. The platform supplies inbound and outbound SIP termination, DID provisioning, and failover routing to connect existing PBX equipment or to power cloud-native phone systems.

How much does Orcsoftware cost per user per month?

Orcsoftware starts at $29/month per user for the Starter plan billed monthly; annual billing reduces the per-user rate to $24/month per user for the same plan. Usage charges for minutes and SMS are billed in addition to the per-user subscription.

Is there a free trial for Orcsoftware?

Yes, Orcsoftware provides a Free Plan designed for evaluation with limited minutes, a single virtual number, and restricted API throughput so teams can validate core functionality before upgrading.

Can Orcsoftware integrate with Salesforce?

Yes, Orcsoftware integrates with major CRMs including Salesforce. Pre-built connectors and APIs allow click-to-dial from CRM records, screen pops on incoming calls, and automatic logging of call metadata to contact and opportunity records.

Does Orcsoftware support WebRTC for browser calling?

Yes, Orcsoftware supports WebRTC. Developers can implement browser-based calling and softphone experiences using the provided JavaScript SDK and WebRTC endpoints alongside SIP endpoints for phones.

How secure is Orcsoftware?

Orcsoftware provides enterprise security controls. Standard features include TLS/SRTP for media and signaling encryption, role-based access control, and options for SSO and audit logging; Enterprise plans add dedicated support for compliance requirements and data retention policies.

Can I record and archive calls with Orcsoftware?

Yes, call recording and archiving are supported. Recording retention limits vary by plan; Enterprise customers can configure long-term archiving, export recorded media, and integrate recordings with third-party compliance archives.

Does Orcsoftware have an API for sending SMS?

Yes, Orcsoftware includes SMS APIs. The platform supports outbound and inbound messaging, short codes and long codes (where available), delivery receipts, and webhook-based event notifications for message status.

What level of support does Orcsoftware provide?

Orcsoftware provides tiered support options. Starter and Professional plans include standard email and portal support; Enterprise customers receive dedicated account management, faster SLA response times, and optional on-site or white-glove migration assistance.

orcsoftware careers

Orcsoftware hires across product engineering, DevOps, customer success, sales, and telecom engineering roles. Engineers focus on real-time media, SIP signaling, and scalable cloud infrastructure, with teams dedicated to API developer experience and integrations.

Career paths emphasize cross-functional ownership: developers work with product and cloud operations to deploy features, while customer success teams specialize in onboarding contact-center customers and managing migrations. Orcsoftware typically looks for candidates with telecom, VoIP, or cloud infrastructure experience.

Recruiting often highlights remote-friendly positions and opportunities to work on global voice routing, carrier relationships, and compliance projects. Candidates can find open roles and apply through Orcsoftware's careers page: Orcsoftware careers (https://www.orcsoftware.com/careers).

orcsoftware affiliate

Orcsoftware runs partner and reseller programs for VARs, systems integrators, and telephony consultants. Partners get access to volume pricing, white-labeling options, reseller dashboards, and joint-sales enablement materials. The affiliate program is structured to provide commission on referred subscriptions and usage.

Partners typically register through a partner portal, receive training on provisioning and migration, and are granted technical support channels for complex deployments. Larger partners can access co-marketing funds and case-study opportunities as part of negotiated agreements.

For partnership details and enrollment, consult Orcsoftware's partner page: Orcsoftware partner program (https://www.orcsoftware.com/partners).

Where to find orcsoftware reviews

User reviews and analyst commentary can be found on independent software review sites and industry forums that cover cloud communications and contact-center platforms. Look for reviews that discuss call quality, SIP interoperability, APIs, and total cost of ownership for contact-center use cases.

Customer case studies published on Orcsoftware's site highlight deployment scenarios and performance metrics, while third-party sites provide comparative ratings and user feedback on support quality, feature completeness, and pricing transparency. For up-to-date user reviews, search trusted review platforms and industry publications that focus on VoIP and contact-center software.

Where to find Orcsoftware resources

For current product documentation, developer API references, and updated pricing details visit Orcsoftware's official website and developer portal. The documentation includes API examples, SDK downloads, and step-by-step guides for common integrations such as Salesforce and Zendesk.

If you need assistance evaluating a production deployment, Orcsoftware offers technical demos, proof-of-concept engagements, and migration planning consultations with solutions architects. Reach out through their contact pages for enterprise assessments and custom pricing discussions: Orcsoftware contact and demos (https://www.orcsoftware.com/contact).