Repairshopr

What is repairshopr

Repairshopr is a cloud-hosted repair shop management platform designed for phone, computer, appliance, and electronics repair businesses as well as small managed service providers. It combines a help-desk ticketing system, customer relationship management (CRM), point-of-sale (POS), parts and inventory management, recurring billing for service plans, and reporting into a single interface intended to replace a mix of spreadsheets, standalone POS tools, and separate accounting or ticketing systems.

The product targets independent repair shops and small chains that need to manage customers, device histories, warranty records, and parts inventory while also accepting payments in person and online. Repairshopr emphasizes repair workflows—intake forms, repair diagnostics, technician assignment, repair status updates, and automated customer notifications—so shops can track work from drop-off to pickup with searchable repair histories.

Because Repairshopr combines POS and invoicing with a CRM and ticket system, it is used both for ad-hoc repairs and ongoing service contracts. It includes tools for recurring invoices and subscription-style service plans that help shops manage warranty and maintenance contracts alongside one-off repairs. For businesses that need bookkeeping connectivity, Repairshopr supports integrations with common accounting systems and payment processors to align shop transactions with financial records.

Repairshopr features

What does repairshopr do?

Repairshopr organizes repair shop operations around the customer and the repair ticket. Its core capabilities include ticket intake and lifecycle management, integrated payments and receipts, parts and inventory tracking, customer and device records, and reporting. The system lets staff create estimates, convert estimates to repair tickets, log labor and parts used, produce invoices, and accept multiple payment methods while keeping a complete audit trail for each repair.

Repairshopr also automates routine communications: customers receive SMS or email updates when a device status changes (e.g., diagnostics complete, awaiting parts, ready for pickup). That reduces inbound status calls and improves customer experience. A customer portal provides a self-service interface where customers can view ticket status, accept estimates, and pay invoices online.

Beyond the basic lifecycle, Repairshopr supports recurring billing for service plans, gift cards and store credit, barcode-scannable part numbers, purchase orders, and technician time tracking. Shops can create custom ticket forms to standardize diagnostics, set SLA priorities, and apply conditional workflows to automate common tasks such as sending follow-ups or applying discounts.

Key feature areas:

• Ticketing and workflows: ticket intake forms, statuses, custom fields, private/internal notes, SLA tags, and bulk actions
• CRM and device tracking: customer records, repair history per device, warranty and serial number tracking
• POS and payments: integrated payment processing, in-store receipts, refunds, split payments, and recurring invoices
• Parts and inventory: parts catalog, stock counts, stock adjustments, purchase orders, and barcode support
• Service plans and recurring revenue: subscribe customers to maintenance plans or warranties with automated billing
• Automations and notifications: SMS and email templates, triggers, and scheduled messages
• Reporting and analytics: revenue, ticket volume, parts usage, technician productivity, and custom reports
• Customer portal and mobile access: online ticket viewing, payments, and mobile apps for technician access

Repairshopr pricing

Repairshopr offers these pricing plans:

• Starter: $49/month per location with core ticketing and basic POS features
• Growth: $89/month per location with expanded automations, customer portal, and inventory features
• Professional: $129/month per location including advanced reporting, service plans, and priority support
• Enterprise: Custom pricing for multi-location operations and advanced security or dedicated onboarding

Each plan typically bills per location and may add per-user or per-add-on fees for premium modules such as remote monitoring (RMM), marketing automations, or premium integrations. Annual billing often reduces the effective monthly cost; check RepairShopr's quantities and discounts for multi-location licensing.

Check RepairShopr's current pricing plans (https://www.repairshopr.com/pricing) for the latest rates and enterprise options.

How much is repairshopr per month

Repairshopr starts at $49/month per location for an entry-level plan when billed monthly or annually, depending on promotional or onboarding discounts. Monthly cost scales with the plan tier and optional add-ons such as additional modules, third-party payment processing fees, and RMM licenses.

How much is repairshopr per year

Repairshopr costs vary by plan; a typical annual cost for a single location ranges from approximately $588/year for the Starter plan to $1,548/year for the Professional plan when billed annually at list rates. Enterprise and multi-location agreements are quoted separately and can include service and onboarding fees.

How much is repairshopr in general

Repairshopr pricing ranges from approximately $49/month to custom enterprise pricing per location. Small shops usually spend under $200/month per location for fully featured plans, while multi-location or enterprise customers investing in advanced modules and professional services can expect higher, customized pricing.

What is repairshopr used for

Repairshopr is used to replace a set of disparate systems—ticketing, POS, parts inventory, and CRM—so repair shops can manage customer relationships and repair operations in one place. Shops use it to track device history (serial numbers and past repairs), produce estimates and invoices, accept payments, and keep current stock counts for replacement parts.

Typical usage scenarios include intake and diagnostics workflows where a technician records diagnostic steps and parts used, stores contact notes and consent forms, and converts an estimate to an invoice when work is approved. The system is also used to manage monthly or quarterly maintenance contracts through recurring billing, enabling predictable revenue streams for service shops.

Because Repairshopr logs granular details per ticket—technician time, parts used, and applied discounts—shops use the data for cost control and profitability analysis. Managers run reports on technician productivity, frequently replaced parts, return rates, and customer retention to inform ordering, hiring, and marketing decisions.

Operational use cases:

• Retail repair stores: walk-in and appointment repair tracking, walk-in POS, and customer notifications
• IT service providers and MSPs: ticketing, device asset tracking, and recurring managed service plans
• Field service shops: dispatching technicians, tracking parts in the field, and mobile ticket updates
• Multi-location shops: centralized billing, consistent workflows, and consolidated reporting

Pros and cons of repairshopr

Pros:

• Centralized platform: Combines ticketing, POS, inventory, and CRM into one interface so shops avoid reconciliation across multiple systems. That lowers manual work and reduces data loss between systems.
• Repair-focused features: Serial number and device history, estimates-to-ticket flows, and service-plan billing are designed specifically for repair workflows rather than generic field service tasks.
• Automation and notifications: Built-in SMS and email notifications reduce inbound support calls and keep customers informed about status, which improves customer satisfaction and reduces no-shows.
• Integrations and extensibility: Integrates with accounting systems, payment processors, and automation platforms to fit into existing business processes and bookkeeping.

Cons:

• Cost scaling: Pricing is often per location and can increase significantly when adding modules or multiple locations, making it less cost-effective for very small single-person shops on a tight budget.
• Learning curve: The platform covers many functional areas, so initial setup and staff training can be time-consuming—especially for shops migrating from spreadsheets or simple POS systems.
• Customization limits: While Repairshopr supports custom fields and automations, extremely specialized workflows may require workarounds or third-party integrations.
• Occasional reliance on third-party processors: Some payment and accounting features depend on third-party services that may have separate fees and compliance requirements.

Repairshopr free trial

Repairshopr commonly offers a time-limited trial period for new customers so shops can validate core workflows—ticket intake, invoicing, and inventory operations—before committing. Trial accounts typically provide access to the majority of basic features, with advanced modules or enterprise-only options reserved for paid tiers.

During a trial, shops should test typical daily flows including creating tickets from the front desk, adding parts to inventory, converting estimates to invoices, and using the customer portal to accept payments. Testing integration with accounting systems such as QuickBooks or Zapier automations during the trial helps identify any gaps in bookkeeping workflows.

To start a trial or confirm details for your specific business, check RepairShopr's signup and trial information at RepairShopr's sign-up page (https://www.repairshopr.com/signup).

Is repairshopr free

No, Repairshopr is not a permanently free product, but it typically offers a free trial for new customers. The ongoing service is subscription-based with tiered plans; there are no fully featured, indefinite free tiers intended for long-term use by active shops.

Repairshopr API

Repairshopr provides a RESTful API and webhook support to allow shops and partners to integrate Repairshopr data with other systems. The API covers core objects such as tickets, customers, invoices, payments, parts, and notes—enabling synchronization of repair records, automated invoice creation, or two-way updates with bookkeeping systems.

Common API use cases:

• Synchronize invoices and payments with accounting software or a central finance system
• Push new tickets from a point-of-sale kiosk or e-commerce site into Repairshopr
• Pull parts usage reports for custom inventory dashboards
• Create or update customer records based on external CRM or marketing data

Authentication is token-based, and the developer documentation explains endpoint formats, rate limits, and webhook events for near-real-time updates. For full technical details and examples, consult the RepairShopr API documentation (https://www.repairshopr.com/developers or https://docs.repairshopr.com).

10 Repairshopr alternatives

• Jobber — cloud field service and scheduling software aimed at small service businesses, with stronger field scheduling features but less repair-device focus
• mHelpDesk — ticketing, scheduling and invoicing designed for field services with emphasis on field mobility and scheduling
• RepairQ — POS and inventory system tailored for repair stores and kiosks with deep POS workflows
• ServiceTitan — enterprise-level field service platform with advanced dispatch and reporting suited to larger operations
• FieldPulse — job management and scheduling for small service businesses with mobile-first features
• Housecall Pro — scheduling, dispatch and payments for service pros that prioritizes mobile operations
• ConnectWise Manage — PSA for MSPs with enterprise features and broader IT service management capabilities
• Autotask PSA — professional services automation for IT service providers with deep project and ticket management features
• Odoo — modular open-source business suite that can be configured for helpdesk, sales, inventory, and invoicing
• ERPNext — open-source ERP with modules for CRM, support tickets, inventory and accounting that can be adapted to repair workflows

Paid alternatives to Repairshopr

• Jobber: Focuses on scheduling, quoting, and invoicing for field service teams. Better suited where job scheduling and on-site estimates are a primary need.
• ServiceTitan: Enterprise-grade features for larger field service teams with robust dispatching, mobile work orders, and deep reporting capabilities.
• mHelpDesk: Offers strong mobile forms and field technician workflows; useful for teams that primarily dispatch technicians to customer locations.
• RepairQ: POS-first tool with strong in-store transaction flows and consumer retail integrations, frequently used in kiosk-style repair shops.
• Housecall Pro: Extensively mobile-focused with built-in marketing and scheduling tools that work well for small-to-medium service businesses.

Open source alternatives to Repairshopr

• Odoo: Comprehensive open-source ERP with helpdesk, sales, inventory, and accounting modules; can be customized to model repair shop workflows but requires configuration and hosting.
• ERPNext: Open-source suite with support ticketing, CRM, inventory, and accounting; good fit for teams comfortable self-hosting or using a managed provider.
• osTicket: Open-source ticketing system for basic help-desk workflows; lacks POS and inventory features so it’s often paired with other tools.
• Snipe-IT: Open-source asset management system; useful for device tracking but not a full repair shop management solution on its own.

Frequently asked questions about Repairshopr

What is Repairshopr used for?

Repairshopr is used for managing repair shop operations, combining ticketing, POS, inventory, and customer records. Shops use it to intake repairs, track diagnostic workflows, manage parts and inventory, generate estimates and invoices, and accept payments both in-store and online.

Does Repairshopr integrate with QuickBooks?

Yes, Repairshopr integrates with QuickBooks for accounting synchronization. It supports pushing invoices and payments to QuickBooks Online (and in some setups QuickBooks Desktop) so bookkeeping reflects shop transactions without manual re-entry; confirm current connector options on RepairShopr's integrations page (https://www.repairshopr.com/integrations).

How much does Repairshopr cost per user?

Repairshopr pricing is per location and per plan rather than strictly per user; entry-level plans typically start around $49/month per location. Additional modules and enterprise features may add per-user or per-module fees, so shops should review plan details and optional add-ons when calculating per-user costs.

Is there a free version of Repairshopr?

No, Repairshopr does not offer a permanent free plan but often provides a free trial for new customers. The trial allows shops to validate workflows and basic integrations before committing to a paid subscription.

Can Repairshopr process credit card payments?

Yes, Repairshopr supports integrated credit card processing through supported payment processors. Shops can accept in-person and online payments, set up recurring billing for service plans, and generate receipts; processors and rates depend on the chosen payment partner.

Does Repairshopr have a mobile app?

Yes, Repairshopr provides mobile access and mobile-friendly interfaces for technicians. Mobile apps and responsive pages let technicians view tickets, update statuses, record parts used, and capture customer signatures while working away from a desktop.

Can I track parts and inventory in Repairshopr?

Yes, Repairshopr includes parts and inventory management features. You can maintain a parts catalog, track stock levels, adjust quantities, receive purchase orders, and use barcode scanning to speed part lookups and reduce inventory errors.

Is Repairshopr secure for customer data?

Repairshopr follows industry-standard security practices for hosted applications, including encrypted data transmission and permissioned user roles. For specifics on certifications, compliance, and data residency options, review RepairShopr's security and privacy materials at RepairShopr's security resources (https://www.repairshopr.com/security).

Can I automate customer notifications with Repairshopr?

Yes, Repairshopr offers automations for SMS and email notifications tied to ticket status changes and other triggers. Automation templates and conditional rules let shops notify customers at key stages—diagnostics complete, waiting on parts, ready for pickup—or send payment reminders.

Does Repairshopr provide reporting and analytics?

Yes, Repairshopr provides reporting on revenue, ticket counts, technician productivity, and parts usage. Built-in reports and custom report builders help shops analyze profitability, identify frequently replaced parts, and track service-plan uptake.

### repairshopr careers

RepairShopr recruits across product, engineering, sales, and customer success functions to support its SaaS platform for repair shops. Typical roles include software engineers for backend and frontend development, customer success managers who help onboarding and ongoing support, and sales/partnership roles that manage channel relationships.

Employees often work with retail and service-industry customers to design feature enhancements that reflect real shop workflows, such as streamlined POS flows, better barcode support, or improved integrations. For current openings and hiring practices, consult RepairShopr's careers page (https://www.repairshopr.com/careers).

repairshopr affiliate

RepairShopr has historically run referral or partner programs that reward resellers, consultants, and marketing partners for referring new customers. Affiliate or partner programs often include commission structures, promotional materials, and co-marketing support for certified partners. If you are a consultant or software integrator, review RepairShopr's partner and reseller options on their partnerships page (https://www.repairshopr.com/partners) to learn qualifications and benefits.

Where to find repairshopr reviews

You can find user reviews and ratings for RepairShopr on common software review platforms and marketplaces. Good sources include G2, Capterra, and Trustpilot, where users comment on setup, daily usability, support responsiveness, and integration quality. For direct user feedback and case studies, check RepairShopr's customer testimonials and case studies pages (https://www.repairshopr.com/customers).