Servicetitan

What is ServiceTitan

ServiceTitan is a cloud-based operations platform designed specifically for residential and commercial contractors in the trades. It centralizes field dispatch, job management, estimating, invoicing, payroll and reporting into a single system intended to reduce manual work and provide real-time operational visibility. The product targets HVAC, plumbing, electrical, mechanical service contractors, and commercial service and construction contractors who need to manage large numbers of service visits and multi-phase projects.

The platform combines a technician mobile app, a back-office CRM/ERP-like suite, and integrations with accounting, parts suppliers, and commercial management systems to create an end-to-end workflow. ServiceTitan is sold as a subscription with implementation and configuration services, which helps larger contractors adopt best-practice processes for dispatching, workforce management, and job costing. Their marketing and case materials emphasize measurable operational improvements such as faster billing, higher technician productivity, and improved service agreement renewals.

Decision makers choosing ServiceTitan typically evaluate it for scale (multi‑technician operations), integration capability with accounting and supplier systems, and reporting needs for job profitability. Implementation often involves data migration from legacy tools, configuring service pricebooks, setting up dispatch rules, and training dispatchers and technicians on the mobile application.

ServiceTitan features

ServiceTitan bundles multiple feature categories required by mid-size and enterprise contracting businesses. The platform’s most visible capabilities are crew and technician dispatching, mobile technician workflows, integrated customer relationship management, advanced job costing and financial reporting, and tools for estimating and proposals. These modules are designed to work together so that a service ticket flows from inbound lead to dispatch to invoicing and revenue recognition.

Operational feature highlights include:

• Scheduling: Centralized calendar and multi-dispatch board with drag-and-drop assignment, travel time calculation, and recurring visit support.
• Dispatching: Route optimization, job batching, ETA notifications, and live technician tracking for real-time status updates.
• Estimating & Proposals: Pricebook-driven estimates, on-site quoting via tablet or phone, upsell prompts, and digital signature capture.
• Invoicing & Payments: Integrated invoicing, card-on-file options, point-of-sale on mobile, and options for commercial billing arrangements.
• Reporting & Analytics: Real-time dashboards, technician-level profitability, job costing, forecasts and KPI tracking for revenue, margin, and AR aging.

The platform also includes capabilities focused on customer retention and growth: built-in marketing lists, service agreements and maintenance programs, automated follow-ups, and pipeline management for commercial proposals. ServiceTitan emphasizes automations (for example, invoice generation and follow-up reminders) and tools to standardize processes so teams perform consistently across jobs and locations. Many of these features are extensible via integrations and custom configuration.

What does ServiceTitan do?

ServiceTitan provides the operational backbone for contractors to schedule work, manage field teams, estimate and price jobs, and collect payment. At a daily level it helps dispatchers fill schedules, helps technicians capture work details and parts used on mobile devices, and helps office teams convert field activity into invoices and payroll entries. The aim is to reduce rekeying, speed billing cycles, and maintain accurate job cost detail for each service visit or construction phase.

The platform supports both one-off service visits and longer construction or commercial jobs that include change orders and phased billing. For commercial contracting, ServiceTitan can track complex invoicing terms, progress billing and retainage where needed. The data collected at the ticket level feeds into dashboards and reports used for estimating accuracy, margin analysis, and productivity KPIs.

For companies managing multiple locations or brands, ServiceTitan provides multi-entity accounting connectors and consolidated reporting so leadership can compare location performance. Companies can use ServiceTitan for workforce planning, safety and compliance records, parts inventory tracking, and to run targeted marketing or customer retention campaigns based on service history.

ServiceTitan pricing

ServiceTitan offers flexible pricing tailored to different business needs, from independent contractors and small shops to larger multi-location commercial contractors. Pricing is typically sold as a per-location or per-user subscription plus onboarding and implementation fees; larger customers receive custom enterprise quotes that bundle software, integrations, and professional services. Annual billing options are commonly offered by vendors in this category and may include discounts versus month-to-month subscriptions.

Because ServiceTitan customizes plans and implementation for each customer, publicized flat-rate plan tiers and list prices are not consistently available. Buyers should expect an initial implementation and training package that affects total first-year costs and should request a detailed quote that includes integration and reporting work. For many mid‑sized and larger commercial contractors, the total cost of ownership includes software subscription fees, payment processing fees, data migration, and internal change management costs.

For accurate and current details on contract terms, invoicing, and subscription models, visit their official pricing page. Visit their product overview for a breakdown of modules and integration options that affect pricing. Visit their case studies and customer results to see examples of ROI and deployment scenarios.

How much is ServiceTitan per month

ServiceTitan offers competitive pricing plans designed for different team sizes and operational complexity. Monthly subscription fees vary by the number of technicians, modules enabled, and whether managed services (implementation, training, custom integrations) are included. Organizations evaluating options should ask ServiceTitan for a per-month estimate based on active users, locations, and selected modules.

How much is ServiceTitan per year

ServiceTitan offers annual billing options that are typically provided as contracts with implementation included. Annual pricing will reflect the module set, level of support, integrations (for example, accounting or supplier integrations), and whether services such as onboarding and training are included. Request an itemized annual quote to understand software fees, professional services, and payment processing costs.

How much is ServiceTitan in general

ServiceTitan pricing ranges from contractor-focused subscription levels for small teams to enterprise contracts costing several thousand dollars per month depending on scale, number of technicians, and feature set. Smaller operations can expect lower base subscription costs but still should budget for set-up and training; larger multi-site commercial contractors will see higher platform fees and typically invest in custom integrations and dedicated onboarding.

What is ServiceTitan used for

ServiceTitan is used to run the day-to-day operations of service and commercial contracting businesses. Typical use cases include scheduling and dispatch, mobile work order management, on-site quoting, service agreement renewals, and integrated invoicing. By consolidating these functions in one platform teams reduce duplicate data entry and get a single source of truth for job-level financials.

Commercial contractors use ServiceTitan for progress billing, multi-phase project tracking, and to manage service-level agreements that require fixed pricing or special billing terms. Residential contractors use the same core capabilities to manage recurring maintenance programs, technician productivity, and local marketing to increase lifetime customer value. The platform supports both reactive service workflows and proactive maintenance programs.

Operational teams use ServiceTitan to enforce standardized pricing and install recommended upsell items via a configured pricebook, while finance teams use it to reconcile revenue, aged receivables, and integrate with accounting systems. Executives rely on ServiceTitan dashboards for KPIs such as revenue per tech, job margin, on-time arrival rates, and AR aging across locations.

Pros and cons of ServiceTitan

ServiceTitan offers a deep feature set built specifically for the trades, with strengths in dispatch, mobile workflows, and job-level financial reporting. Pros include an industry‑focused feature set, a broad integration ecosystem (their materials state over 70 pre-built integrations), and tools for scaling with consistent processes across technicians and locations. Contractors seeking a single platform for CRM, dispatch, and accounting reconciliation will find the consolidated data model valuable.

On the other hand, the platform can be complex to implement. Cons reported by users include a significant setup and training investment, dependence on vendor-led onboarding for advanced configuration, and the potential for higher total cost of ownership for smaller operations. Because ServiceTitan targets medium to large contractors, very small shops may find the platform’s breadth exceeds their needs or budget.

Another consideration is customization versus standardization: while ServiceTitan supports many configuration options, deep custom workflows or legacy-system integrations can require professional services or custom API development. Organizations should plan for data migration effort, integration testing, and post-launch support to ensure expected ROI.

ServiceTitan free trial

ServiceTitan does not typically offer a long-term free plan in the sense of permanently free tiers. Instead, the company emphasizes demos, pilots, and custom proof-of-value engagements that let prospective customers see the platform configured for their workflows. These pilot programs are designed to demonstrate ROI on metrics such as invoice timing, technician utilization, and service agreement renewals.

Prospective buyers should request a demo and ask specifically about pilot or trial arrangements that align with their business use cases. A short pilot with a limited technician group or location can surface configuration needs and integration scope before enterprise-wide rollout. During a pilot, teams should validate dispatch rules, pricebook accuracy, reporting exports, and the mobile technician experience to reduce rollout risk.

Because ServiceTitan engagements often include implementation services, the effective cost of a trial or pilot may be influenced by required configuration and support. Ask the vendor for a written scope for the pilot, expected outcomes, and an outline of any fees that apply for temporary or proof-of-concept access.

Is ServiceTitan free

No, ServiceTitan does not offer a permanent free plan. The vendor provides demos and pilot engagements that demonstrate features and business outcomes, but full production use requires a subscription and typically an implementation contract. Small contractors should compare expected subscription and onboarding costs to the projected operational benefits before signing a multi-year agreement.

ServiceTitan API

ServiceTitan supports integrations and developer access to extend platform capabilities and connect to external systems such as accounting, inventory, and supplier data. Their public materials emphasize a sizable integration ecosystem and partner network; many customers link ServiceTitan to accounting systems, vendor catalogs, and specialized commercial management tools. If you need direct API access, contact ServiceTitan for developer documentation and an implementation plan.

Common integration patterns include:

• Synchronizing customers, invoices and payments with accounting systems
• Feeding job and timesheet data into payroll systems
• Pushing parts and inventory usage to supplier ordering platforms
• Sending dispatch and ETA data to customer communications and field-monitoring systems

For organizations with technical resources, ServiceTitan typically offers API endpoints, webhooks, and partner programs to support custom integrations. For complex integrations (for example, connecting to a proprietary ERP or a commercial construction management system) ServiceTitan and its partner integrators can provide architecture guidance and manage the integration project. Check their integrations list for pre-built connectors and supported partners.

10 ServiceTitan alternatives

Paid alternatives to ServiceTitan

• Housecall Pro — Cloud-based field service management aimed at small-to-mid sized residential contractors, with scheduling, invoicing, and payment processing. Good fit for single-location or growing businesses that need an easier onboarding profile.
• Jobber — Field service software for small to medium home service businesses, emphasizing quoting, scheduling, and client communication workflows. Strong usability and lower entry price point for smaller teams.
• ServiceM8 — Lightweight field service app focused on small trades businesses, with robust mobile workflows and job site quoting. Best for teams that prefer mobile-first simplicity.
• FieldEdge — Desktop and cloud dispatching and service management tailored to HVAC and plumbing businesses, with integrations to accounting systems and parts suppliers. Often chosen by contractors migrating from legacy Windows-based tools.
• mHelpDesk — Work order, scheduling, and billing software for home service businesses with a focus on recurring service and parts tracking. Mid-market feature set with optional onboarding services.
• Kickserv — Cloud service management and CRM with scheduling, estimates, and invoicing for contractors that want integrated sales workflows and service management.
• ServiceChannel — Focused on facilities and commercial maintenance management, suitable for enterprise customers managing multi-site service operations.

Open source alternatives to ServiceTitan

• ERPNext — Open source ERP with modules for sales, projects, inventory, and field services. ERPNext can be configured for small-to-mid sized contracting firms that want a self-hosted or privately hosted option and full data control.
• Odoo (Community Edition) — Modular open source ERP that supports project management, invoicing and inventory; contractors can extend Odoo with community modules for field operations and mobile access.
• Apache OFBiz — An open source enterprise automation suite that can be extended to support contracting workflows, invoicing, and inventory, but typically requires significant technical effort to configure for field service.

When evaluating alternatives, compare integrations, mobile functionality, vendor support, total cost of ownership, and the amount of customization or technical resources required to match ServiceTitan’s out‑of‑the‑box trades workflows.

Frequently asked questions about ServiceTitan

What is ServiceTitan used for?

ServiceTitan is used to run field service operations for residential and commercial contractors. It centralizes scheduling, dispatch, mobile technician workflows, estimating, invoicing, and reporting so teams can move from inbound leads to billed work with fewer manual steps. The platform is often used to improve billing speed, technician utilization, and job profitability tracking.

How does ServiceTitan help with dispatch and scheduling?

ServiceTitan provides a centralized dispatch board and scheduling tools that support route optimization, ETA notifications, and multi-dispatcher workflows. Dispatchers can view real-time technician locations and job status, batch jobs for efficiency, and apply rules that prioritize emergency dispatches or high-value customers.

Does ServiceTitan integrate with accounting systems?

Yes, ServiceTitan integrates with major accounting systems and has a broad integrations ecosystem. Many customers connect ServiceTitan to general ledgers, payroll and parts suppliers to automate invoice posting, payment reconciliation, and expense tracking. See their integrations list for common connectors.

Can ServiceTitan be used for commercial construction projects?

Yes, ServiceTitan supports commercial service and construction workflows. It handles phased work, change orders, progress billing, and contract management so commercial contractors can track budgets and schedule multiple crews across complex jobs.

Is there a free version of ServiceTitan?

No, ServiceTitan does not offer a permanent free plan. The vendor typically provides demos and pilot engagements but full production deployments require a subscription and usually an implementation package.

How secure is ServiceTitan for customer and financial data?

ServiceTitan uses enterprise-grade security controls appropriate for contractor data. The platform includes access controls, encrypted connections, and partner integrations that follow secure authentication patterns; for specific certifications and compliance details consult their security information and ask the vendor for current documentation during procurement.

When should a contractor consider ServiceTitan over simpler tools?

Contractors should consider ServiceTitan when they need scale and integration across multiple departments. If your business has multiple technicians, complex billing (commercial contracts or progress billing), or needs robust reporting for profitability and forecasting, ServiceTitan’s depth becomes valuable. Smaller shops with simple workflows may prefer lighter, lower-cost systems initially.

Where can I find ServiceTitan case studies or ROI examples?

ServiceTitan publishes customer case studies and performance metrics on their site. Their case studies highlight outcomes such as increased revenue per technician and improved invoice timing; review their customer stories and resources to see examples relevant to your trade.

Does ServiceTitan provide an API for custom integrations?

Yes, ServiceTitan supports integrations and developer access for custom workflows. Many customers integrate with accounting, supplier catalogs, and enterprise systems; contact ServiceTitan for developer documentation and partnership options, and review their integrations list for pre-built connectors.

How much does ServiceTitan cost per user?

ServiceTitan offers competitive pricing plans tailored to team size and module set. Per-user or per-location fees vary based on the number of technicians, modules enabled (for dispatch, accounting integrations, or advanced analytics), and any implementation services required—request a custom quote from their sales team or check their official pricing page for guidance.

ServiceTitan careers

ServiceTitan hires across product, engineering, customer success, sales, and implementation roles that support contractor customers. Career pages and recruiting materials typically list openings for field implementation specialists, technical consultants, and customer success managers who help customers adopt the platform. Larger software vendors like ServiceTitan invest in onboarding and training roles to ensure customers receive hands-on configuration support during implementation.

If you’re evaluating a role that interfaces with customers, look for experience in field service, construction, or enterprise SaaS deployments. Technical roles may require knowledge of integrations, APIs, and cloud architecture. Visit their company careers page and LinkedIn for current openings and role descriptions.

ServiceTitan affiliate

ServiceTitan works with a partner and reseller ecosystem rather than a public affiliate program. Partners include implementation consultants, systems integrators, and software resellers who specialize in trades and commercial contracting workflows. If you are an independent consultant or reseller, reach out to ServiceTitan’s partner team to discuss partnership levels, referral agreements, and co‑selling arrangements.

Where to find ServiceTitan reviews

Independent reviews can be found on industry review platforms, trade-specific software review sites, and peer forums for contractors. Look for reviews on software marketplaces that provide verified user feedback and detailed commentary on implementation experience, support responsiveness, and long-term ROI. Also consult ServiceTitan’s published case studies and customer testimonials to understand how similar contractors measure outcomes.

For the latest official product, integration and pricing documentation, consult their products page, integrations list, and pricing page.