Narvar

What is narvar

Narvar is a post-purchase experience platform focused on helping retailers and brands manage shipment tracking, returns and exchanges, post-purchase communications, and delivery experience. The product surface spans a consumer-facing tracking portal and mobile messaging, returns portals with automated workflows, and analytics for measuring post-purchase KPIs such as return rates, delivery exceptions, and customer satisfaction. Narvar is positioned as an enterprise-focused solution tailored to large retailers, marketplaces, and brands that need scalable, branded customer experiences after checkout.

Narvar connects into order management, commerce, logistics and carrier systems to present a single source of truth for consumers and support teams. The platform typically replaces multiple point solutions (tracking pages, branded emails, and returns pages) with a unified, brandable experience that reduces customer support contacts and improves repeat purchase rates.

Organizations use Narvar to reduce delivery-related friction, lower return-processing costs, and surface targeted messages that convert customers into repeat buyers. The platform supports a mix of direct-to-consumer and omnichannel retailers and integrates with major carriers, commerce platforms, and CRM systems.

Narvar features

What does narvar do?

Narvar centralizes and automates common post-purchase workflows so retailers can provide consistent, branded communication and self-service options to customers. Core capabilities include shipment tracking pages, proactive delivery and status notifications via SMS and email, returns and exchanges portals, delivery experience tools (estimated delivery, ETAs, proof-of-delivery), and analytics dashboards for post-purchase performance.

The platform provides configurable rules and templates to automate message timing, segmentation, and channel selection; for example, sending an estimated delivery message 24 hours before expected arrival, or offering a self-serve return flow after delivery. Narvar also supports carrier tracking enrichment, consolidating multi-carrier statuses into a single normalized event timeline for each order.

On the returns side, Narvar offers branded returns portals with options for label generation, prepaid returns, QR-based drop-off, in-store returns workflows, and rules for how refunds, exchanges, and store credits are handled. Merchants can surface alternative items and cross-sell opportunities during returns to recover revenue.

Additional features include:

• Branded tracking microsites and widgets that embed on merchant sites
• Multi-channel messaging (email, SMS, web push) with templating and localization
• Returns orchestration with configurable routing and carrier integrations
• Delivery experience controls such as customized ETAs, delivery instructions, and proof-of-delivery
• Customer service tooling including timeline views, return case management, and support links
• Analytics and reporting for return rates, carrier performance, NPS and CSAT post-purchase metrics
• Integrations with commerce platforms, ERPs, OMS, and customer data platforms

Narvar pricing

Narvar offers custom enterprise pricing based on volume, modules selected, and integration scope. Typical commercial engagements are negotiated with sales and depend on order volume, number of brands/sites, messaging volumes, and returns volume. For the most accurate costs and packaging, view Narvar's commercial offerings and enterprise solutions.

Below is a practical budgeting breakdown commonly used by retailers evaluating Narvar. These sample tiers are illustrative of how vendors in this category structure costs and are useful for planning conversations with Narvar sales:

• Free Plan: $0/month — Generally not applicable for Narvar, but some vendors offer trial or pilot options at no charge for a limited set of features. Ask Narvar about pilot programs.
• Starter: $1,500/month — Representative estimate for small-scale implementations or light usage of tracking + basic notifications. Typically includes limited monthly messaging and one branded tracking domain.
• Professional: $5,000/month — Representative estimate for mid-market retailers using multi-channel messaging, returns portal, and analytics. Often includes moderate messaging volumes and multiple site support.
• Enterprise: Custom pricing — Contact sales for full-featured deployments including advanced returns orchestration, SSO, SLAs, and high-volume messaging. Enterprise customers receive dedicated onboarding and product support.

These sample figures are estimates intended for budget planning. Check Narvar's product and partner pages or contact their sales team to get a quote that matches your transaction volume and integration requirements.

How much is narvar per month

Narvar typically starts at a custom monthly engagement; budget planners often use an entry estimate of around $1,500/month for limited implementations and pilots. Monthly costs scale with order volume, messaging volumes (SMS/email), number of returns processed, and additional modules such as returns orchestration or advanced analytics.

How much is narvar per year

Narvar may cost roughly $18,000/year and up for small implementations when you multiply monthly estimates by 12, but most commercial agreements are annual contracts that vary based on functionality and support commitments. Enterprise contracts frequently include annualized minimums, onboarding fees, and professional services which increase the up-front year one cost.

How much is narvar in general

Narvar pricing ranges from an estimated $0 (pilot) to $20,000+/month depending on scale, modules, and support levels. Small pilots and proofs of concept can be negotiated at low or no cost, while full enterprise deployments with high message volumes, global carrier coverage, and advanced returns orchestration are priced at the high end of the range.

For precise pricing tied to your needs, request a tailored quote through Narvar's site: view Narvar's enterprise solutions and contact page.

What is Narvar used for

Narvar is used primarily to improve the post-purchase lifecycle: reducing customer anxiety around delivery, simplifying returns, and providing consistent brand experiences after checkout. Typical use cases include branded shipment tracking, automated delivery notifications, customer self-service returns, and centralized post-purchase analytics.

Retailers use Narvar to decrease call center volumes by providing self-service timelines and return labels, to measure and reduce return rates through insights and funnel optimization, and to improve repeat purchase rates by delivering timely, relevant messaging and offers during the delivery window.

Other specific applications include: using return flows to recommend exchanges instead of refunds, orchestrating multi-stage return logistics with carriers and warehouses, customizing post-purchase messaging by customer segment or geography, and integrating proof-of-delivery data into CRM and order management systems for dispute resolution.

Pros and cons of Narvar

Narvar provides a robust, enterprise-grade post-purchase stack with several advantages. On the plus side, it consolidates disparate post-purchase touchpoints into a single branded experience, which reduces support volume and improves conversion on follow-up communications. Its carrier integrations and tracking normalization remove complexity from multi-carrier environments and provide a consistent timeline to customers.

Narvar's returns orchestration and branded returns portals are strong for retailers that need to manage high return volumes and want to present customers with smooth exchange or refund flows. The analytics and reporting help teams identify carrier issues, measure the cost of returns, and track customer satisfaction metrics tied to delivery and returns.

On the downside, Narvar is positioned at the enterprise level, which means onboarding timelines, implementation complexity, and pricing are higher than simple plug-and-play solutions. Smaller merchants with low order volumes may find the platform over-featured or cost-prohibitive. Certain customizations and integrations (e.g., bespoke OMS connectors or advanced SSO setups) can require professional services and additional time.

Operationally, some retailers will need to invest in internal resources to maintain integrations, mappings, and return-routing rules. The trade-off is that these investments yield better automation and lower support costs over time, but initial setup can be resource-heavy.

Narvar free trial

Narvar typically works with retailers through pilot programs or limited scope proofs of concept rather than open self-serve free trials. Pilots let teams validate tracking and returns flows with a subset of orders and gain measurement on support reduction and customer experience improvements before a full roll-out.

A pilot usually involves setting up a branded tracking microsite or a returns portal for a segment of SKUs or customers, configuring messaging templates, and integrating with a single carrier or commerce platform. Pilots are useful for collecting benchmarks like average support contacts per order, delivery exception rates, and return take-rate.

To inquire about a trial or pilot, reach out to the Narvar sales team and reference your desired scope; ask specifically about pilot duration, data exports, and exit criteria so you can measure success during the test window. See Narvar's solutions page to start the conversation.

Is narvar free

No, Narvar is not a free consumer product. Narvar offers enterprise solutions that are typically billed on a contract basis, although pilot programs and limited trials can sometimes be arranged. Merchants should budget for both subscription fees and potential professional services during rollout.

Narvar API

Narvar provides APIs and webhooks to integrate tracking events, order data, and return actions into merchant systems. Common API surfaces include tracking event ingestion, order lookups for building timelines, return creation and status updates, and webhooks that notify merchant systems of status changes such as delivery, return label creation, or refund processed.

The API is typically RESTful, supports JSON payloads, and uses API keys or token-based authentication. Webhook endpoints allow merchants to keep their OMS or CRM synchronized with Narvar events and can reduce polling overhead by pushing events as they occur. Authentication, rate limits, and event schemas are part of the integration documentation provided during onboarding.

Narvar’s developer integrations often include SDKs or client libraries to accelerate implementation in common languages and platforms. The platform also supports pre-built connectors for major commerce platforms and carrier networks; check Narvar's developer and integration documentation or contact their integrations team for technical details.

10 Narvar alternatives

• AfterShip — Shipment tracking and notifications platform for retailers and marketplaces with multi-carrier support and a focus on self-serve tracking pages.
• Returnly — Returns and exchanges platform that emphasizes instant refunds and buy-online-return-in-store workflows.
• Loop Returns — Returns optimization platform that focuses on exchanges and merchant retention during returns flows.
• Klarna Merchant Services — Offers post-purchase merchant tools including communications and return facilitation, often bundled with payments and financing.
• Happy Returns (by PayPal) — Returns infrastructure focused on drop-off networks and in-person returns options.
• Happy Returns is focused on physical drop-off; Returnly emphasizes refunds; compare features to pick the right mix.
• Parcel Perform — Tracking and logistics analytics with global carrier data and customer-facing tracking pages.
• Shippo — Shipping API and returns tools with label generation and carrier rate comparison.
• Salesforce Order Management — Part of Salesforce Commerce Cloud with deeper CRM and order orchestration for brands already invested in Salesforce.
• Zendesk + Shipping Integrations — Customer support-centered approach where tracking integrations feed support agents rather than a consumer-facing portal.

Paid alternatives to Narvar

• AfterShip: Offers paid plans for brands needing branded tracking pages, multi-carrier tracking, and analytics; suitable for mid-market to enterprise customers.
• Returnly: Paid solution focused on improving returns conversion with instant store credit and exchange flows that require merchant integration.
• Loop Returns: Paid platform for returns management emphasizing exchange rates and retention tactics; integrates with commerce platforms like Shopify Plus.
• Parcel Perform: Paid logistics analytics and tracking solution for companies that need deep carrier performance metrics.
• Salesforce Order Management: Enterprise-level paid alternative for brands already using Salesforce and seeking integrated order and post-purchase workflows.

Open source alternatives to Narvar

• Shipyard (community shipping stacks): Collections of open-source tools and orchestrations for building custom tracking and returns functions; requires engineering investment.
• OpenCart + custom tracking modules: E-commerce platforms like OpenCart can be extended with community modules to approximate simple tracking and returns portals.
• PrestaShop with returns modules: Another self-hosted e-commerce stack where merchants can add tracking and returns modules, but feature parity with Narvar requires custom work.

Open source options work best for teams with engineering resources and a desire for full control over the consumer experience; they require much more maintenance than SaaS providers like Narvar.

Frequently asked questions about Narvar

What is Narvar used for?

Narvar is used for post-purchase tracking, returns, and customer communications. Retailers deploy Narvar to provide branded delivery timelines, proactive status notifications, and self-service returns flows that reduce support contacts and improve customer satisfaction.

Does Narvar integrate with Shopify and other commerce platforms?

Yes, Narvar integrates with major commerce platforms. The platform supports connectors and APIs for popular platforms and can synchronize orders, shipping, and return events with systems like Shopify, Magento, and custom OMS instances.

How much does Narvar cost per user or per month?

Narvar typically starts at a custom monthly engagement (examples often begin around $1,500/month for small pilots). Final costs depend on order volume, messaging volumes, modules used, and required SLAs; contact Narvar sales for a tailored quote.

Is there a free version of Narvar?

No, Narvar is not available as an unlimited free tier for merchants. Narvar generally offers paid enterprise solutions, though pilots or limited trials are often negotiable for qualifying customers.

Can Narvar handle returns and exchanges across multiple countries?

Yes, Narvar supports global returns workflows. The platform includes multi-currency options, localization for messaging, and international carrier integrations, but best practice is to validate coverage and local return rules with Narvar during scoping.

What APIs does Narvar provide?

Narvar provides RESTful APIs and webhooks for tracking events, order lookups, and return actions. These endpoints allow merchants to push orders and consume event timelines, and to receive notifications for delivery or return status changes.

How long does implementation of Narvar typically take?

Implementation timelines vary but commonly take several weeks to a few months. Simple tracking-only integrations can be faster, while full returns orchestration and multi-system integrations (OMS, ERP, WMS) require longer planning and testing phases.

Can Narvar be white-labeled to match brand design?

Yes, Narvar supports brandable tracking pages and messaging. Merchants can customize visual elements, domain names, and message copy so post-purchase touchpoints align with their brand guidelines.

How does Narvar improve customer support metrics?

Narvar reduces support contacts by providing self-serve tracking and returns tools. By surfacing timelines, delivery proofs, and return labels, customers can resolve common post-purchase questions without opening support tickets, lowering cost-per-contact for support teams.

Does Narvar provide analytics and reporting?

Yes, Narvar includes dashboards and reporting for post-purchase KPIs. Merchants can track return rates, delivery exceptions, carrier performance, messaging engagement, and customer satisfaction metrics to inform operational improvements.

Narvar careers

Narvar hires across product, engineering, sales, and customer success roles to support platform development and customer onboarding. Career pages typically list roles focusing on integrations, data engineering, product design, and account management for enterprise clients. See Narvar's company and careers information for current openings and role requirements.

Narvar affiliate

Narvar does not typically operate a public affiliate program for merchant sign-ups; partner and reseller relationships are usually managed through strategic partnerships, systems integrators, and commerce platform partners. Contact Narvar's partnerships team via their site to explore partner or referral arrangements.

Where to find Narvar reviews

You can find customer reviews and case studies on technology review sites and commerce-focused publications. Search for retailer case studies and customer testimonials on Narvar's site and consult independent platforms such as G2, TrustRadius, and industry reports for comparative feedback and user ratings.