Retailops

What is RetailOps

RetailOps is a cloud-based operations platform for retailers and brands that unifies inventory, orders, warehouses, and fulfillment into a single operational system. It is designed for businesses selling across multiple channels — marketplaces, webstores, POS, and wholesale — and focuses on ensuring inventory accuracy, intelligent order routing, and efficient warehouse execution. The platform combines core inventory control with order management, demand allocation, receiving and putaway, returns handling, and reporting.

RetailOps is typically used by mid-market and enterprise merchants that have multiple warehouses, high order volumes, or complex fulfillment rules. It connects sales channels, third-party logistics (3PL) providers, and in-house warehouses so teams can track stock in real time, automate allocation and shipping decisions, and reduce manual order exceptions.

The vendor positions RetailOps as a solution for merchants that need tighter inventory control than basic e-commerce plugins offer, but without the complexity of a full ERP replacement. For full technical and commercial details, view RetailOps' current pricing tiers (https://www.retailops.com/pricing) and RetailOps' platform features (https://www.retailops.com/features).

RetailOps features

RetailOps groups its functionality around inventory accuracy, order orchestration, and warehouse execution. Key feature areas include:

• Inventory management: Real-time inventory levels across warehouses and channels, reserved stock vs. available stock, safety stock definitions, and demand forecasting inputs.
• Order management and routing: Centralized order intake, intelligent order allocation based on rules (proximity, cost, priority), split shipments, and backorder handling.
• Warehouse management: Receiving, putaway, picks (wave, batch, and pick lists), packing, shipping label generation, and barcode support for handheld devices.
• 3PL and carrier integrations: Native or pre-built connectors to common 3PLs, parcel carriers, and marketplace shipping flows to automate fulfillment handoffs.
• Returns and reversals management: RMA handling, returned-to-stock logic, inspection workflows, and credit/refund automation.
• Replenishment and purchasing: Purchase order creation, vendor lead-time management, and automated reorder recommendations based on consumption.
• Reporting and analytics: Inventory aging, SKU velocity, order cycle time, and KPIs tailored to operations and finance teams.
• Integrations and extensibility: APIs and connectors to e-commerce platforms, ERPs, marketplaces, and shipping systems for end-to-end data flow.

Each of these feature areas includes configuration options to adapt workflows to different business models (DTC, marketplace-first, wholesale, or hybrid). RetailOps often pairs configuration with an implementation engagement to map a retailer's channel mix, warehouse layout, and fulfillment SLAs to the platform.

What does RetailOps do?

RetailOps centralizes and automates the operational processes that sit between sales channels and fulfillment. The platform ingests orders from webstores, marketplaces, and POS systems and applies allocation, routing, and fulfillment rules so orders are fulfilled from the optimal warehouse or 3PL. It keeps inventory synchronized across channels to reduce oversells and supports practical warehouse workflows (scan-based receiving, pick/pack, and returns processing).

The system also streamlines replenishment by tracking consumption and supporting PO creation to vendors or 3PLs, which reduces manual purchasing errors and short-dated stockouts. For retailers with multiple distribution points, RetailOps provides visibility into inventory transfer suggestions and inter-warehouse replenishment to maintain SKU availability where demand is highest.

Operationally, RetailOps reduces manual ticketing and spreadsheet-based coordination by automating exceptions (like out-of-stock substitutions or carrier failed delivery routing) and providing dashboards for operations managers to prioritize tasks and monitor fulfillment performance.

RetailOps pricing

RetailOps offers these pricing plans:

• Starter: $500/month (basic multi-channel inventory and order management; limited integrations and support)
• Professional: $1,500/month (advanced routing rules, multi-warehouse support, expanded integrations, and reporting)
• Enterprise: Custom pricing (full feature set, high-volume SLAs, dedicated support and implementation services)

Pricing commonly varies based on order volume, number of connected channels and warehouses, and the scope of implementation and integration work. Many customers pay an initial implementation fee followed by a monthly subscription that scales with throughput or SKU count. Check RetailOps' current pricing tiers (https://www.retailops.com/pricing) for the latest rates and enterprise options.

How much is retailops per month

RetailOps starts at $500/month for the basic Starter plan aimed at smaller multi-channel retailers. That entry tier covers core inventory and order management functionality but limits advanced integrations and usage volume.

Larger merchants typically move to the Professional tier or negotiate an Enterprise contract with monthly fees that reflect throughput and service level requirements. Monthly costs for high-volume customers are commonly in the low thousands to several thousands per month depending on customization and support.

How much is retailops per year

RetailOps costs $6,000/year for the Starter plan if billed monthly-equivalent at $500/month; annual billing discounts may be available under negotiated contracts. Professional and Enterprise annual costs are proportionally higher and are typically delivered under multi-year agreements for enterprise customers.

For exact annual pricing and volume discounts, view RetailOps' current pricing tiers (https://www.retailops.com/pricing) or contact their sales team for a tailored quote.

How much is retailops in general

RetailOps pricing ranges from $500/month to $5,000+/month. The lower bound covers small operations with a single warehouse and limited integrations, while the higher range is representative of multi-warehouse or high-throughput accounts that require enterprise-level features, SLAs, and professional services.

Total cost of ownership also includes implementation, integrations, potential hardware (scanners, printers), and ongoing support. Budget planning typically accounts for: Implementation services: one-time fee, Monthly subscription: recurring SaaS fee, Hardware costs: scanners/printers, and Integration services: connector development or ERP mapping.

What is RetailOps used for

RetailOps is used to manage the operational bridge between sales channels and physical fulfillment. Common use cases include:

• Centralizing inventory visibility across marketplaces, webstores, and warehouses to avoid oversells and improve order promise accuracy.
• Automating order allocation and routing so orders ship from the nearest or most cost-effective fulfillment location.
• Standardizing warehouse execution with scan-based receiving, picking, and packing that reduces errors and improves throughput.

Retailers use the platform to support growth without a proportional increase in headcount by automating exception handling, synchronizing stock across channels, and providing real-time dashboards that let operations teams focus on exceptions rather than routine tasks. It is particularly useful for merchants expanding to marketplaces, onboarding 3PL partners, or operating distributed fulfillment with complex SKU mixes.

From an operational standpoint, RetailOps also supports returns workflows and replenishment processes that keep sellable inventory in circulation and reduce working capital tied up in excess stock. It integrates with financial systems to provide downstream visibility into COGS and inventory valuation for accounting teams.

Pros and cons of RetailOps

Pros:

• Centralized inventory control across multiple channels reduces oversells and stock fragmentation.
• Flexible order routing and fulfillment rules lower shipping costs and improve delivery times through smart allocation.
• Built-in warehouse workflows support barcode scanning, picking strategies, and 3PL interactions to increase fulfillment accuracy and throughput.
• Integrations with marketplaces and e-commerce platforms minimize double data entry and streamline channel management.

Cons:

• Implementation typically requires professional services and some integration effort, which can be resource-intensive for smaller teams.
• Enterprise features and advanced integrations are often available only on higher-priced tiers or via custom contracts, increasing total cost for larger deployments.
• Organizations with unique ERP customizations may require bespoke connector development, which can extend timelines.

When evaluating RetailOps, teams should weigh the reduction in manual labor and improvement in inventory accuracy against upfront implementation and integration costs, then model ROI based on reduced stockouts, increased order capacity, and lower fulfillment exceptions.

RetailOps free trial

RetailOps commonly offers a demonstration and pilot engagement rather than an open-ended free account. Pilots let a retailer validate end-to-end workflows (order ingestion, routing, WMS execution) using a subset of SKUs or a single warehouse before scaling. A pilot will typically include configuration assistance and integration with one or two channels to demonstrate value.

Pilot or trial length and scope are negotiated during sales conversations; for operational platforms like RetailOps, trials often require some implementation work and so are shorter proof-of-concept projects rather than instant self-serve trials. To schedule a demo or request trial details, review RetailOps' contact and demo options (https://www.retailops.com/contact).

Is retailops free

No, RetailOps is not a free product. The platform is sold as a subscription with tiered plans and implementation fees, though RetailOps may run pilots or proof-of-concept engagements for qualified customers to validate fit before a full deployment.

RetailOps API

RetailOps provides a RESTful API and integration framework to connect sales channels, ERPs, shipping carriers, and third-party logistics providers. The API supports core objects needed for operations workflows: inventory levels, SKUs and product metadata, orders, shipments, warehouses, and purchase orders.

Common API capabilities include:

• Inventory endpoints to read and adjust on-hand, allocated, and available quantities in real time.
• Order creation and fulfillment endpoints to push orders into the system and retrieve order status and tracking numbers.
• Warehouse and fulfillment endpoints for inbound receipts, putaway confirmations, pick and pack confirmations, and RMA processing.
• Webhooks or event notifications for real-time updates when inventory changes, orders update, or shipments are created.

Retailers integrate RetailOps' API with platforms such as Shopify, Magento, and major marketplaces to keep channel inventory synchronized and automate fulfillment. For developer documentation and API reference, consult RetailOps' developer resources (https://www.retailops.com/developers) or reach out to their technical team for access to sandbox credentials.

10 RetailOps alternatives

• SkuVault — Cloud WMS and inventory platform focused on warehouse processes and 3PLs.
• ShipBob — Fulfillment-first solution combining software and 3PL services for DTC brands.
• Brightpearl — Retail operations platform with integrated accounting and order management.
• NetSuite WMS — ERP-native warehouse and inventory management for enterprise organizations.
• Linnworks — Multi-channel order and inventory management with marketplace connectors.
• Orderhive — Order and inventory management platform for small to mid-market sellers.
• ShipStation — Shipping and order fulfillment tool best for shipping automation and label generation.
• Fishbowl Inventory — Inventory control and manufacturing-focused inventory solution.
• TradeGecko (now QuickBooks Commerce) — Inventory and order management aimed at wholesalers and B2B sellers.
• 3PL-specific platforms (various) — Multiple vendor-specific WMS solutions offered by 3PLs for integrated logistics.

Paid alternatives to RetailOps

• SkuVault: Inventory-first WMS with barcode-driven warehouse workflows and multi-channel syncing. Suitable for warehouses looking for granular picking and packing controls.
• Brightpearl: Combines order management with accounting and CRM capabilities, aimed at mid-market retailers who want operational and financial consolidation.
• NetSuite WMS: Built on the NetSuite ERP platform; best for organizations that want inventory and financials tightly integrated in a single ERP system.
• Linnworks: Strong marketplace integrations and order routing rules, useful for sellers focused on marketplace scaling.
• ShipBob: Provides both fulfillment services and a software layer, useful when merchants want to outsource operations to a shared 3PL network.

Open source alternatives to RetailOps

• Odoo (Inventory/Warehouse modules): Open source ERP with inventory and warehouse management modules that can be extended and self-hosted.
• ERPNext: Open source ERP offering inventory, manufacturing, and warehouse features; good for companies comfortable managing hosting and customizations.
• OpenBoxes: Free supply chain and inventory management system originally designed for healthcare but adaptable to general inventory and warehouse workflows.

Frequently asked questions about RetailOps

What is RetailOps used for?

RetailOps is used for multi-channel inventory and order management. It centralizes inventory across warehouses and sales channels, automates order allocation and routing, and provides warehouse execution tools so retailers can fulfill orders accurately and efficiently.

Does RetailOps integrate with Shopify and marketplaces?

Yes, RetailOps integrates with major e-commerce platforms and marketplaces. It typically supports connectors for Shopify, Magento, Amazon, and other channels either natively or via integration partners to synchronize orders and inventory in real time.

How much does RetailOps cost per month?

RetailOps starts at $500/month for the Starter plan, which covers core inventory and order management features; higher tiers increase with additional modules and throughput requirements.

Is there a free version of RetailOps?

No, RetailOps does not offer a free version. The platform is sold as a subscription and may run pilots or proofs of concept for qualified customers, but ongoing use requires a paid plan.

Can RetailOps handle multiple warehouses and 3PLs?

Yes, RetailOps supports multi-warehouse and 3PL configurations. It provides inventory visibility across locations, inter-warehouse transfer workflows, and 3PL connectivity to push and pull fulfillment data with partner warehouses.

Does RetailOps provide APIs for custom integrations?

Yes, RetailOps exposes a RESTful API and webhooks. The API covers inventory, orders, shipping, and warehouse transactions to enable system-to-system integrations with ERPs, storefronts, and carrier platforms.

How long does it take to implement RetailOps?

Implementation timelines vary but typically take several weeks to a few months. Timelines depend on the number of sales channels, warehouse complexity, required custom integrations, and data migration needs.

Is RetailOps suitable for small businesses?

RetailOps is primarily aimed at mid-market to enterprise merchants, but smaller businesses with multi-channel needs and growth plans may find it appropriate, particularly if they need stronger inventory controls than simple plugins provide.

What kind of support does RetailOps offer?

RetailOps offers tiered support that increases with plan level. Enterprise customers usually receive dedicated account or technical support and SLAs, while lower tiers receive standard product support and community resources.

Can RetailOps manage returns and RMAs?

Yes, RetailOps includes returns and RMA workflows. The platform supports return authorizations, inspection, disposition (resell, return to vendor, scrap), and restocking logic to reconcile inventory and trigger refunds or replacements.

retailops careers

RetailOps hires across product, engineering, sales, and customer success functions to support software development and implementation for retail customers. Roles often focus on integration engineering, solution architecture, and operations consulting because deployments require mapping complex fulfillment workflows into the product.

Candidates with experience in supply chain, WMS implementations, e-commerce integrations, and SaaS operations are typically prioritized. RetailOps teams also look for product managers and UX designers to evolve the platform for warehouse workflows and operations dashboards.

For current openings and hiring practices, view RetailOps' careers resources (https://www.retailops.com/careers) or their company profile on major job boards.

retailops affiliate

RetailOps maintains channel partnerships and referral programs with systems integrators, 3PLs, and e-commerce agencies who resell or implement the platform for merchants. Affiliate or partner arrangements typically include referral fees, implementation commissions, and co-marketing initiatives.

Prospective affiliates should contact RetailOps through their partner program page to discuss partner tiers, training requirements, and technical certification needed to become an approved implementation partner (https://www.retailops.com/partners).

Where to find retailops reviews

User reviews and independent evaluations of RetailOps can be found on software review sites and e-commerce technology publications. Look for operational case studies, 3PL partner testimonials, and reviews on platforms such as G2 and Capterra to read first-hand accounts of implementations and ROI.

For vendor-provided case studies and customer references, review RetailOps' customer stories and resources pages (https://www.retailops.com/customers) or request references directly from their sales team when evaluating the product.