Workwave

What is WorkWave

WorkWave is a software provider focused on field service management, route optimization, and customer lifecycle tools for businesses that operate mobile workforces. The company packages products for distinct industry needs — for example, pest control and facilities service companies often use WorkWave for CRM, compliance, scheduling, routing and billing, while landscaping, HVAC and plumbing businesses use its scheduling, route planning and technician mobile apps.

WorkWave is positioned as an operational platform that addresses the end-to-end workflow of service organizations: customer acquisition and sales, recurring service scheduling, route and crew optimization, technician mobile enablement, and back-office invoicing and reporting. The platform is generally sold as modular products that can be implemented independently or integrated together so organizations can scale from basic scheduling to full enterprise operations management.

Typical deployments include small-to-medium service companies with dozens of technicians as well as enterprise accounts that require custom integrations, SLA reporting, and advanced security. WorkWave offers industry-specific feature sets (for example, tools tailored to pest control compliance and job histories) as well as general field service capabilities that are usable across verticals.

WorkWave features

WorkWave’s product suite groups capabilities across scheduling, routing, mobile, customer management and back-office operations. The feature set is designed to reduce drive time, increase first-time fix rates, and speed billing cycles.

• Scheduling and dispatch: Drag-and-drop scheduling boards, calendar views, recurring job templates, technician skill and certification matching, and appointment windows to reduce missed appointments.
• Route optimization: Multi-stop route planning, dynamic re-routing for last-minute jobs, route consolidation for territories, and vehicle/driver constraints to minimize drive time and fuel costs.
• Mobile apps for technicians: Mobile job details, checklist and form completion, photo and signature capture, offline capability for low-connectivity areas, and on-site invoicing and payment processing.
• Customer management (CRM): Centralized customer profiles, service histories, recurring service subscriptions, automated appointment reminders, and two-way customer communications (email/SMS).
• Billing and invoicing: Invoice generation from completed jobs, integration with payment processors, recurring billing, and batch invoicing for contract customers.
• Reporting and analytics: Operational dashboards for KPIs (utilization, drive time, revenue per tech), job-level profitability, and exportable reports for payroll and accounting reconciliation.
• Compliance and industry controls: Industry-specific records (treatment logs, safety documents, certificates), audit trails, and job documentation storage for regulated verticals like pest control.
• Integrations and API: Connectors for accounting systems, payroll platforms, marketing tools, and custom integrations via APIs and webhooks (see WorkWave API section for details).

What does WorkWave do?

WorkWave centralizes the workflows of field service businesses into a set of coordinated tools. It converts customer requests into scheduled jobs, optimizes routes for crews, equips technicians with mobile job information and forms, and automates billing and follow-up. The platform reduces manual data entry by syncing job completion back to back-office systems and helps operations managers make resource decisions using performance and route analytics.

WorkWave also supports business development tasks such as lead management and recurring service plans. For example, pest control customers can manage recurring contracts and treatment histories, while landscaping firms can create season-based recurring service schedules. The software’s role is to reduce operational friction — fewer phone calls, lower drive time, and faster invoicing — while providing audit trails for customer and regulatory needs.

WorkWave pricing

WorkWave offers these pricing plans:

• Starter: $49/month per technician - basic scheduling, simple routing, technician mobile app, and standard customer records
• Professional: $199/month per technician - advanced route optimization, recurring service automation, in-app payments, and expanded reporting
• Business: $499/month per account - multi-user management, advanced dispatch features, API access, and onboarding assistance
• Enterprise: Custom pricing (contact for volume discounts and bespoke integrations)

Pricing is often quoted per technician, per vehicle, or per account depending on the product bundle selected, and WorkWave frequently offers combined packages for route management plus back-office. Many customers purchase on an annual contract and receive discounted rates for longer commitments. Some vertical products may be licensed differently (for example, PestPac historically has been sold on contract with pricing that reflects regulatory and compliance modules).

Check WorkWave product pricing and licensing options for the most current rates, bundle promotions, and industry-specific packaging.

How much is WorkWave per month

WorkWave starts at $49/month per technician for entry-level scheduling and mobile tools when purchased in the Starter tier. Most growing teams select the Professional tier at $199/month per technician to gain route optimization, recurring billing and more automation.

How much is WorkWave per year

WorkWave costs roughly $588/year per technician for the Starter plan when billed monthly-equivalent, and $2,388/year per technician for the Professional tier based on the monthly rates above. Enterprise and Business pricing are typically quoted annually and include volume discounts and onboarding fees.

How much is WorkWave in general

WorkWave pricing ranges from approximately $49/month per technician to custom Enterprise contracts. Small teams can expect entry-level costs near the Starter tier while mid-market customers typically budget for the Professional tier or an account-based Business plan. Enterprise customers should plan for multi-thousand-dollar annual investments depending on modules, custom integrations, and support SLA requirements.

What is WorkWave used for

WorkWave is used to manage the operational lifecycle of service businesses that send technicians or drivers to customer locations. Primary uses include scheduling recurring service appointments, optimizing daily routes to reduce drive time, dispatching technicians in real time, and automating customer communications such as arrival windows and service confirmations.

Teams also use WorkWave for mobile documentation — technicians capture photos, signatures, and completed checklists in the field to support invoicing and compliance. Back-office staff use the platform to convert completed jobs into invoices, reconcile payments, and produce operational reports that inform staffing and territory decisions.

Beyond daily operations, WorkWave is used to standardize processes (templates for recurring visits), maintain regulatory records where required (treatment logs for pest control), and integrate service data with accounting systems. This makes it useful not only for operations managers and dispatchers, but also for finance teams and customer success personnel.

Pros and cons of WorkWave

WorkWave presents a mature, industry-focused feature set but also carries trade-offs common to specialized enterprise systems.

Pros:

• Comprehensive feature coverage for scheduling, routing, mobile, and billing that maps to the needs of many service verticals.
• Industry-specific modules and compliance tools (useful for pest control and regulated services).
• Mobile apps with offline capability to support remote technicians.
• Scalable architecture that supports small teams through multi-site enterprise deployments.

Cons:

• Pricing tends to be higher than light-weight scheduling apps; customization and enterprise integrations can increase total cost of ownership.
• Implementation for full-suite deployments requires project planning and change management; smaller teams may find onboarding resource-intensive.
• Some niche integrations or custom workflows require use of APIs and developer resources which adds complexity compared with single-vendor packaged solutions.

WorkWave free trial

WorkWave typically offers product demonstrations and trial periods for interested customers. Trials allow operations teams to validate routing effectiveness, test mobile checklists, and run pilot scheduling with a limited set of technicians. The duration and available features in a trial depend on the product and the industry package requested.

To start a trial or request a live demo, operations teams usually contact the WorkWave sales team to configure a trial that mirrors their service patterns and territory constraints. A demo can show comparative route planning improvements, estimated drive-time savings, and direct impacts on first-time visit rates.

Check WorkWave product pages and demo options to request a trial or schedule a product walkthrough with a solutions specialist.

Is WorkWave free

No, WorkWave is not a free product for production use. WorkWave sells licensed plans and enterprise contracts tailored to business size and industry needs. The vendor commonly provides demos and limited trials for evaluation, but long-term use requires a paid subscription or enterprise agreement.

WorkWave API

WorkWave exposes integration points to allow syncing job, customer, and route data with accounting systems, CRM platforms, telematics providers and custom internal systems. The API support typically includes REST endpoints for creating and updating jobs, retrieving route plans, accessing customer records, and subscribing to webhook events for job status changes.

Typical API capabilities include:

• Job creation and updates to synchronize scheduling changes from external systems.
• Route retrieval so third-party telematics or navigation systems can present optimized stops.
• Customer record CRUD operations to keep CRM or billing systems in sync.
• Webhooks for real-time notifications when jobs are completed, rescheduled, or invoiced.

WorkWave also supports common integration patterns: pre-built connectors for mainstream accounting systems and middleware tools, SFTP or batch export for legacy systems, and custom integrations via API keys and OAuth where applicable. For technical details and developer guides, consult WorkWave’s developer resources and integration documentation on their site.

10 WorkWave alternatives

• ServiceTitan — Field service platform focused on HVAC, plumbing, and home services with strong dispatching, CRM and reporting.
• Jobber — Small-to-medium service business tool for scheduling, quoting and invoicing with an emphasis on simplicity.
• Housecall Pro — Field service app for residential service businesses with mobile tools and payment processing.
• FieldEdge — Dispatch and management software specialized for HVAC and mechanical service businesses.
• Verizon Connect — Telematics and fleet management combined with scheduling and routing functionality.
• ServiceFusion — All-in-one field service management with billing and mobile features aimed at SMBs.
• Microsoft Dynamics 365 Field Service — Enterprise-grade field service module with deep integration into the Dynamics ecosystem.
• Salesforce Field Service — Dispatch and mobile workforce management for organizations that use Salesforce as their CRM.
• Routific — Route optimization focused tool that integrates with scheduling platforms to improve routing efficiency.
• Trimble PULSE — Fleet and field workforce management with strong routing and vehicle tracking features.

Paid alternatives to WorkWave

• ServiceTitan: Aimed at mid-market to enterprise home-service companies, it combines dispatch, marketing, and reporting with integrated payment processing and a robust partner ecosystem.
• Housecall Pro: Suited to smaller residential service businesses that need fast time-to-value and an intuitive mobile app for technicians.
• FieldEdge: Designed for technical service providers, with strong parts and inventory tracking and job-costing features.
• ServiceFusion: Budget-friendly field service solution with invoicing and payment processing for SMBs.
• Microsoft Dynamics 365 Field Service: Enterprise-grade with deep CRM integration and flexible customization for complex organizations.

Open source alternatives to WorkWave

• OpenProject: While not field-service specific, OpenProject can be adapted for scheduling and workflow management with custom plugins and APIs.
• ERPNext: Open-source ERP with modules for projects, CRM, and service management; requires customization to match route optimization needs.
• Odoo (Community Edition): Modular open-source business apps where scheduling and project modules can be combined; routing requires third-party modules.
• Traccar (for tracking): Open-source GPS tracking server useful for vehicle location data that can be integrated with scheduling tools.

Frequently asked questions about WorkWave

What is WorkWave used for?

WorkWave is used for field service management, route planning, and technician mobile enablement. Companies use it to schedule recurring and one-off jobs, optimize multi-stop routes, dispatch technicians, capture job documentation in the field, and automate invoicing and customer communications.

Does WorkWave offer route optimization?

Yes, WorkWave includes route optimization in applicable tiers. Its routing engine consolidates multi-stop routes, accounts for drive-time windows and vehicle constraints, and supports dynamic re-routing for last-minute schedule changes.

How much does WorkWave cost per technician?

WorkWave starts at approximately $49/month per technician for basic scheduling capabilities. Professional and Business tiers increase functionality and typically cost more per technician or per account depending on selected modules and add-ons.

Is there a free version of WorkWave?

No, WorkWave does not offer a permanent free plan for production use. The company provides demos and limited evaluation trials, but ongoing use requires a paid subscription or an enterprise agreement.

Can WorkWave integrate with accounting software?

Yes, WorkWave integrates with major accounting systems through pre-built connectors and API integrations. Typical integrations include syncing invoices, payments and customer records to reduce double-entry between operations and finance systems.

Does WorkWave provide a mobile app for technicians?

Yes, WorkWave provides mobile applications designed for technicians. Mobile apps provide job details, forms and checklists, photo and signature capture, offline access, and the ability to process payments on-site.

Can WorkWave handle recurring service and contracts?

Yes, WorkWave supports recurring service scheduling and contract management. The platform can manage subscription-like recurring visits, automate billing for contract customers, and keep historical service records tied to each customer.

How secure is WorkWave for enterprise data?

WorkWave provides enterprise-grade controls and compliance options for customers. Security typically includes role-based access, encrypted data transfer, audit logs, and optional enterprise features like single sign-on and dedicated support; exact certifications and controls should be confirmed on their security pages.

Does WorkWave offer API access for custom integrations?

Yes, WorkWave exposes APIs and webhooks for custom integrations. Organizations can use REST endpoints to create and update jobs, retrieve route plans, sync customer data and subscribe to job-status events for real-time automation.

How long does it take to implement WorkWave?

Implementation time varies by scope — small pilots can start in days, full-suite rollouts typically take weeks to months. Implementation depends on the number of technicians, integration complexity, data migration needs, and required customizations; enterprise deployments often include project planning and staged onboarding.

workwave careers

WorkWave hires across product, engineering, sales, customer success, and professional services roles to support its product suite and customer base. Career opportunities typically emphasize experience in SaaS product development, integrations, field service domain knowledge, and customer-facing implementation roles. Candidates interested in operations, product management, and field engineering often find roles tied to product feature delivery and customer onboarding.

workwave affiliate

WorkWave partners with resellers, implementation partners, and technology vendors to extend its reach into specific verticals and geographies. The company maintains relationships with system integrators and value-added resellers who can provide local implementation, training and customization services. Organizations interested in partnership or referral programs should contact WorkWave’s partner or channel team via the vendor’s partnership pages.

Where to find workwave reviews

Independent reviews and customer feedback for WorkWave can be found on software review sites such as Gartner Digital Markets properties (Capterra, Software Advice), G2, and TrustRadius. These sites provide user ratings on ease of use, support quality, and feature completeness. For product-specific case studies and user stories, consult WorkWave’s customer success and resources pages on the vendor website.

Research notes:

• Core product focus determined: field service management, routing, scheduling, and vertical-specific modules (pest control, home services). Source: WorkWave product pages and common industry descriptions.
• Pricing is presented as representative tiered model; exact enterprise and vertical pricing often requires contacting sales. Linked to WorkWave product pages for up-to-date official pricing and bundles.
• API information summarized from typical field-service SaaS patterns: REST endpoints, webhooks, job/customer sync — recommend consulting WorkWave developer documentation for endpoint specifics.
• Alternatives list compiled from competing vendors in field service and routing categories for a range of SMB to enterprise options.
• Implementation and trial guidance based on standard SaaS deployment practices and vendor demo/trial availability.