Best Inventory Management Software and Tools

Bot Framework is a set of open-source SDKs, tools, and cloud services for building conversational bots and connecting them to channels such as Microsoft Teams, Slack, and web chat. It is aimed at developers, solution architects, and platform teams who need programmatic control over natural language, multi-turn dialogs, telemetry, and deployment to Azure-hosted services.

Dialogflow is Google's conversational AI platform for designing, training, and deploying chatbots and voice assistants. It provides natural language understanding (NLU), intent and entity management, rich fulfillment via webhooks, and prebuilt integrations toward contact centers, messaging platforms, and voice devices. Dialogflow is used by developers, product teams, and contact center engineers who need production-ready conversational agents backed by Google Cloud infrastructure.

Botstar is a visual chatbot builder and conversational automation platform for businesses, digital teams, and agencies. It provides a drag-and-drop flow editor, multi-channel deployment (web, Facebook Messenger, WhatsApp, LINE), analytics, and integrations with CRMs and third-party services. Botstar is designed for marketing, customer support, and lead qualification use cases.

Collect.chat provides no-code conversational chatbots and form builders for websites and messaging channels, aimed at marketers, support teams, and product owners who need lead capture, surveys, appointment booking and simple automation without writing code.

No-code and low-code conversational builder for creating web and messaging chatbots, lead qualification flows, and integrated automation. Designed for product teams, customer support, marketing, and sales teams that need visual conversation design, integrations, and analytics without heavy engineering.

Botsify is a conversational AI and chatbot platform for businesses that need multi-channel automated messaging, human handoff, and integrations with CRM and backend systems. It's designed for customer support teams, e-commerce sites, educational organizations, and enterprises that want chatbots on websites, Facebook Messenger, WhatsApp, and other messaging channels.

AI-powered conversational automation platform for customer service teams. Ada.cx is designed for support teams, e-commerce brands, and enterprises that need automated chat, self-service workflows, and orchestration across channels (web chat, SMS, WhatsApp, in-app). It focuses on low-code bot configuration, human handoff, analytics, and integrations with CRM and ticketing systems.

Customer support helpdesk for e-commerce teams that centralizes email, chat, social and voice, automates common replies and connects with commerce platforms. Suited for online retailers, subscription businesses and agencies that need order-aware support, macros, rules and analytics to manage high-volume customer conversations.

Live chat and customer messaging platform for websites and e-commerce stores, designed for small-to-medium businesses and online merchants who need real-time visitor communication, automated responses, and session analytics.

Live chat and customer engagement platform for support and sales teams. Designed to handle website chat, chatbots, voice/video, and integrations with CRMs and messaging channels for midmarket and enterprise customer service teams.

Chatbot.com is a cloud-based conversational AI platform for building, deploying, and managing chatbots across websites, messaging channels, and apps. It's designed for customer support teams, marketing and sales groups, and product teams that need no-code and low-code tools to create conversational experiences with analytics and integrations.

Dixa is a cloud-based customer service and contact center platform for support teams and customer-facing departments. It routes conversations across voice, chat, email, and messaging channels into a single conversational workspace, adds automation and intelligent routing, and provides analytics and workforce tools for teams of all sizes.

In-app customer service and support platform for product and customer experience teams. Helpshift provides SDKs for mobile and web, automated bots, messaging and ticketing, knowledge base, analytics, and integrations to manage support inside apps and websites.

ServiceNow is a cloud-based enterprise workflow platform that centralizes IT service management, operations, security operations, HR service delivery, and customer service workflows for large organizations. It is designed for IT, security, HR, and operations teams seeking a unified system of record and automation layer to reduce manual work, consolidate tooling, and improve service delivery.

Alcatel-Lucent delivers networking hardware, software and services for carriers, enterprises, and public sector organizations. The portfolio covers campus and data center switches, optical transport and access equipment, wireless solutions, unified communications software and managed services for large-scale deployments.

Unified communications and contact center platform (Unify) that provides cloud and hybrid VoIP, video conferencing, team messaging, contact center routing, and APIs for integrations. Designed for IT teams, service providers, and business units that need a single platform for voice, meetings, messaging, and customer engagement.

Cloud and on‑premises unified communications and contact center platform for mid‑market and enterprise organizations. Mitel provides voice calling, team collaboration, contact center routing, SIP trunking and integrations with CRMs and productivity suites to support customer service, distributed teams and telephony modernization.

Vonage provides cloud-based communication services including business phone systems, contact center software, and developer-focused communications APIs. It is for businesses that need programmable voice and messaging, hosted PBX and team calling, or scalable contact center capabilities across global markets.

RingCentral is a cloud-based unified communications platform that provides business phone service, team messaging, video meetings, contact center capabilities, and a programmable communications API suite for organizations of all sizes.

8x8 provides cloud-based business communications including VoIP phone service, video meetings, contact center software, and unified communications for small businesses up to large enterprises. It is designed for IT, contact center managers, and business leaders who need a single vendor for voice, messaging, meetings, and customer experience tools.

Aspect provides cloud-based contact center, workforce management, and customer experience platforms for enterprises and large contact centers. Target users include customer service operations, workforce planners, IT teams, and omnichannel contact centers seeking tools for routing, forecasting, quality monitoring, and integrations with CRM and telephony systems.

Customer engagement and operational intelligence platform for large contact centers, security operations, and enterprise analytics teams. Verint delivers cloud and on-premises products for omnichannel routing, speech and text analytics, workforce optimization, fraud and loss prevention, and AI-driven automation.

Customer experience management platform for large enterprises that centralizes social media, digital care, advertising, market research, and engagement workflows into a single platform for coordinated CX operations.

Customer experience and workforce optimization suite for contact centers and enterprise operations, designed for customer service, sales and compliance teams. NICE provides cloud contact-center software, analytics, workforce management, robotic process automation, and AI-driven quality and interaction analytics for mid-market and enterprise organizations.

Cisco provides networking hardware, security software, collaboration tools, and cloud-managed services for enterprises, service providers, and public-sector organizations. It is used by network engineers, security teams, IT architects and operations groups to build, operate and secure campus, data center, branch and cloud networks.

Unified communications, contact center, and communications-platform services for enterprises and mid-market organizations. Avaya provides cloud-hosted and on‑premises solutions for voice calling, video meetings, contact center operations (CCaaS), programmable communications (CPaaS), and related telephony infrastructure.

Omnichannel customer service and CRM platform for support and success teams. Kustomer centralizes conversations, customer context, workflow automation, and AI-driven assistance to help service teams manage email, chat, social, SMS and voice from a single timeline-oriented interface.

Customer engagement and community platform for enterprise customer service, social media management, and online communities. Designed for digital teams in large brands, contact centers, and marketing organizations that need consolidated inboxes, community hosting, analytics, and workflow automation.

Genesys provides cloud and on-premises contact center software and CX infrastructure for enterprises. It centralizes omnichannel routing, workforce engagement, analytics, and AI-driven automation to help customer service, sales, and operations teams manage voice, digital and conversational channels at scale.

Reservation, guest management, and guest experience platform for restaurants, bars, hotels and hospitality groups. Sevenrooms centralizes bookings, guest profiles, waitlist and table management, integrated marketing and recovery tools, and third-party integrations for POS and payment systems.

Reservation and guest management platform for restaurants and diners. Resy provides a consumer-facing booking app and a restaurant-facing toolkit that handles online reservations, waitlists, table management, guest profiles, and integrations with POS and marketing systems. It is designed for independent restaurants, small groups of venues and larger multi-location operations that need modern reservation controls and guest relationship features.

Reservation and guest management platform for restaurants and diners. OpenTable provides online booking for diners, a restaurant-facing management suite for reservations, table management and guest data, and integrations with POS and marketing tools for independent restaurants and multi-location groups.

HotelSystems is a property management and distribution platform for independent hotels, B&Bs, and small chains. It centralizes reservations, guest profiles, rates and availability, online bookings, and channel distribution while offering integrations with payment processors, point-of-sale systems, and popular OTAs.

Restaurant operations and financial management platform for multi-unit operators, independent restaurants, and hospitality groups. Compeat centralizes accounting, inventory, labor, payroll and analytics to reduce manual work, improve cost control, and provide operational visibility across locations.

Altametrics provides restaurant operations software that combines inventory management, purchasing, labor forecasting, and analytics for single-site and multi-site hospitality operators. It is aimed at restaurant groups, bars, hotels, and distributors that need centralized inventory control, cost tracking, and integrations with POS and accounting systems.