Fieldaware

What is FieldAware

FieldAware is a field service management (FSM) platform designed to help service-driven organizations schedule work, manage technicians in the field, and connect field activity to back-office systems. The platform targets midmarket and enterprise teams that require mobile-first tools for work orders, scheduling, asset history, and customer communications. It is typically used by companies in HVAC, utilities, telecommunications, industrial equipment service, and facilities management.

FieldAware provides cloud-hosted software with native mobile apps for technicians and a web-based dispatch and administration console. The product emphasizes flexible scheduling, configurable work order templates, and integrations so that service data flows into ERP, CRM, and accounting systems. For organizations with SLAs and recurring maintenance, FieldAware supports contract management, recurring job creation, and reporting to track technician productivity and SLA compliance.

Deployments can be single-tenant or multi-tenant SaaS, with options for advanced security and enterprise connectivity. FieldAware is offered with implementation services, data migration assistance, and configurable workflows to align the application with existing business processes. For organizations evaluating FSM vendors, FieldAware is positioned as a modern, mobile-first solution with a focus on field usability and integration capabilities.

FieldAware features

What does FieldAware do?

FieldAware provides an integrated set of capabilities for organizing and executing field service work. Core features include dynamic scheduling and dispatch, mobile technician apps with offline capability, configurable work order and asset management, time and materials capture, and real-time job status tracking. The dispatch console supports drag-and-drop scheduling, visual route optimization, and workload balancing across technicians.

The platform supports contract and SLA management allowing recurring maintenance plans, entitlement tracking, and automatic job generation. FieldAware’s mobile apps let technicians view customer history, service agreements, and equipment records; capture signatures and photos; complete checklists; and create invoices on-site. Offline mode ensures technicians can continue to work where connectivity is poor and synchronize back to the server when a connection is restored.

Reporting and analytics are built to surface KPIs such as first-time fix rate, mean time to repair (MTTR), technician utilization, and revenue per job. The system also includes configurable dashboards for managers, audit trails for compliance, and exportable reports for finance and operations. FieldAware supports role-based access control, activity logging, and integrations to push transactional data to CRMs and ERPs.

Beyond core FSM, FieldAware provides customer self-service portals, parts and inventory tracking tied to work orders, and invoicing workflows that reduce administrative handoffs. The platform includes APIs and pre-built connectors to integrate scheduling and job outcomes with external systems to maintain a single source of truth for customer and asset data.

FieldAware pricing

FieldAware offers these pricing plans:

• Free Plan: $0/month — FieldAware does not typically offer a permanently free edition; this placeholder reflects limited trial options rather than a production free tier.
• Starter: $49/month per user — Entry-level package for small teams that need basic scheduling, mobile access, and work-order management.
• Professional: $89/month per user — Adds advanced scheduling, asset management, SLA tracking, and standard integrations.
• Enterprise: $149/month per user — Includes advanced security, single sign-on (SSO), custom integrations, priority support, and deployment flexibility.

Pricing above illustrates typical market-tier ranges for FieldAware-style FSM offerings and should be treated as indicative rather than contract pricing. Many FieldAware customers negotiate volume discounts, annual commitments, and bundled implementation services that change effective per-user rates. Check FieldAware's pricing and editions on the official site for the latest published rates and enterprise options: View FieldAware's pricing and editions (https://www.fieldaware.com/pricing).

FieldAware also commonly offers implementation packages and professional services that are quoted separately; these include system configuration, workflow design, data migration, and training. When planning a deployment, budget for one-time implementation fees, ongoing subscription costs, and any integrations or custom development needed to connect FieldAware to your ERP or CRM.

How much is FieldAware per month

FieldAware starts at approximately $49/month per user for entry-level packages in typical vendor pricing tiers when billed monthly for small teams. Actual monthly pricing varies by required modules, number of users, and negotiated contract terms.

How much is FieldAware per year

FieldAware costs approximately $588/year per user at the illustrative $49/month rate when billed annually; Professional and Enterprise tiers will be proportionally higher. Annual contracts usually include discounts versus month-to-month billing and may bundle implementation or onboarding services.

How much is FieldAware in general

FieldAware pricing ranges from roughly $0 (trial) to $149+/month per user depending on edition and enterprise needs. Small teams can expect lower entry costs while enterprises requiring custom integrations and advanced security will see higher per-user or subscription totals. Always confirm current pricing and bundled services on FieldAware's pricing page (https://www.fieldaware.com/pricing).

What is FieldAware used for

FieldAware is used to manage the entire lifecycle of field service operations: scheduling jobs, dispatching technicians, capturing onsite work and materials, and closing the financial loop with invoicing and reporting. Organizations use it to ensure technicians have the right job context on arrival, reduce travel time, and improve first-time fix rates by surfacing asset history and parts availability.

Common use cases include preventive maintenance programs that generate recurring work orders, reactive repairs that require quick dispatching based on priority and technician skillset, and integrated warranty or contract fulfillment where entitlements must be checked before work begins. FieldAware centralizes service history so managers and service reps can make decisions based on a complete view of assets and previous visits.

FieldAware is also used to automate manual paperwork: technicians complete checklists and collect signatures in the mobile app, and the system converts that data into invoices or warranty claims. The platform helps organizations reduce billing cycle time, improve SLA adherence, and create auditable records for compliance or warranty disputes.

By connecting field outcomes to finance and CRM systems, FieldAware helps close the loop between service delivery and revenue recognition, and it supports data-driven operational improvements by surfacing KPIs and analytics to measure team performance.

Pros and cons of FieldAware

FieldAware's strengths include a mobile-first technician experience, flexible scheduling and dispatch tools, and strong integration capabilities that let service organizations tie field activity to ERPs and CRMs. The visual dispatch console and offline mobile functionality are frequently cited as practical benefits that reduce technician downtime and administrative overhead.

On the downside, FieldAware implementations can require significant configuration for complex workflows, and organizations should budget for professional services if they need customized integrations or specialized reporting. Some customers report a learning curve for advanced features and the need to align internal processes to fully benefit from the platform's capabilities.

Scalability is an advantage, but large enterprises with strict on-premise requirements may need custom arrangements or additional security reviews. Pricing can be higher once you add modules, integrations, and premium support tiers, so total cost of ownership should be evaluated across subscription, implementation, and ongoing support costs.

Overall, FieldAware fits operations-focused service organizations that prioritize mobile usability, integration with existing back-office systems, and configurable workflows to match field processes.

FieldAware free trial

FieldAware offers trial options and product demonstrations to let teams evaluate functionality before committing. Trials typically provide access to core mobile and dispatch features, allowing potential customers to test scheduling, work-order flows, technician mobile interactions, and basic reporting in a sandbox environment.

Trials are often time-limited and may not include advanced integrations or enterprise-only features like SSO or custom API access. During evaluation, FieldAware's sales and implementation teams commonly provide guided walkthroughs, example data sets, and sample configurations tailored to the prospect's industry to demonstrate fit.

To get a trial or a guided demo, request access through FieldAware's website where the team arranges product tours and pilot programs: Request a FieldAware demo and trial (https://www.fieldaware.com/contact).

Is FieldAware free

No, FieldAware is not offered as a permanent free product for production use. The vendor provides trial or demo environments for evaluation, but ongoing access to production features requires a paid subscription. Small proofs-of-concept may be arranged, and pricing varies by user count and required modules.

FieldAware API

FieldAware provides developer-focused connectivity including a RESTful API, webhooks for event-driven updates, and pre-built connectors to common CRMs and ERPs. The API exposes core objects such as work orders, accounts, contacts, assets, users/technicians, and inventory transactions so that external systems can create, update, and query field records programmatically.

Authentication is typically handled with API keys or OAuth2 flows depending on the integration pattern and security requirements. Rate limits and throttling policies apply to protect the platform and ensure predictable performance for multi-tenant deployments. Webhook support allows external systems to react to field events in near-real-time—for example, updating an ERP invoice when a job is completed.

For developers, FieldAware publishes API documentation and SDK examples to accelerate integration with common languages and platforms. Typical integration projects include sending scheduled job results to an accounting system, syncing customer records with a CRM, or building custom dashboards that combine field data with other operational metrics. For authoritative details and developer resources, consult FieldAware's developer documentation: FieldAware developer documentation and API reference (https://www.fieldaware.com/developers).

10 FieldAware alternatives

Paid alternatives to FieldAware

• ServiceNow — Enterprise service management platform with FSM capabilities, strong workflow automation and enterprise integrations. Good for organizations that need broad IT and service operations consolidation.
• SAP Field Service Management — Deep integration with SAP ERP and back-office processes; suitable for companies already invested in SAP for finance and logistics.
• Salesforce Field Service — Native integration with Salesforce CRM, powerful scheduling and mobile apps for organizations that run customer-facing sales and service workflows in Salesforce.
• ServiceMax — Field service platform focused on asset-centric service, with strong capabilities for OEMs and warranty-driven service organizations.
• IFS Field Service Management — Comprehensive FSM covering scheduling, parts management, and complex service chains for industrial and heavy-asset businesses.
• ClickSoftware (now part of Salesforce) — Advanced scheduling and optimization engine embedded in several field service suites; strong route optimization tools.
• Microsoft Dynamics 365 Field Service — Integrated with Dynamics 365 CRM and ERP modules, offering strong resource scheduling and IoT-enabled predictive service.
• GorillaDesk — Simpler FSM targeted at small-to-medium service businesses, including routing, estimates and billing.
• WorkWave Service — FSM for route-based and appointment-based businesses, with routing and customer communication features.
• ServiceTitan — Verticalized FSM and business management for home services like plumbing and HVAC with integrated dispatch and point-of-sale capabilities.

Open source alternatives to FieldAware

• OpenMaint — Asset and maintenance management platform supporting preventive maintenance schedules and service requests; best for organizations willing to self-host and customize.
• CMDBuild — Open-source asset and process management framework that can be extended to support field operations with custom modules.
• Snipe-IT — Asset management system useful for tracking equipment and inventory used in field service; requires customization for work-order workflows.
• Fleetco (community projects) — Community-maintained projects focused on mobile workforce and route management; suitable for small deployments with developer resources.
• Odoo (Community edition) — Open-source ERP with modules for maintenance and field operations; requires configuration and optional paid add-ons for advanced features.

Frequently asked questions about FieldAware

What is FieldAware used for?

FieldAware is used for field service management and mobile workforce coordination. It helps organizations schedule and dispatch technicians, manage work orders and assets, capture onsite data via mobile apps, and integrate service results with ERP or CRM systems. Typical uses include preventive maintenance, reactive repairs, and contract fulfillment.

Does FieldAware offer mobile apps for technicians?

Yes, FieldAware provides native mobile applications for iOS and Android. These apps allow technicians to receive jobs, view asset history, capture photos and signatures, complete checklists, and work offline with synchronization when connectivity returns.

How much does FieldAware cost per user?

FieldAware starts at roughly $49/month per user for entry-level packages in typical vendor pricing tiers, with Professional and Enterprise tiers priced higher. Final per-user cost depends on selected modules, support level, and negotiated contract terms.

Can FieldAware integrate with Salesforce?

Yes, FieldAware offers integrations with Salesforce and other CRMs. Integration patterns include syncing accounts, contacts, and cases to work orders, and propagating job completion data back to Salesforce for service-to-sales visibility.

Is FieldAware suitable for small businesses?

Yes, FieldAware can be configured for small businesses but is often used by midmarket and enterprise teams. Smaller teams benefit from its mobile and scheduling features, though implementation and per-user pricing should be evaluated against lightweight alternatives that have lower setup overhead.

Does FieldAware support offline work for field technicians?

Yes, FieldAware supports offline data capture in its mobile apps. Technicians can complete jobs, fill checklists and collect signatures without connectivity; the app synchronizes data automatically once a network connection is available.

What integrations does FieldAware support?

FieldAware supports ERP, CRM, accounting, and inventory integrations. Common integrations include Salesforce, Microsoft Dynamics, accounting systems, and bespoke ERP connectors via the REST API and pre-built middleware connectors to move job, asset, and billing data between systems.

How secure is FieldAware?

FieldAware provides enterprise-grade security controls and access management. Typical offerings include role-based access, encryption in transit, SSO options (SAML/OAuth), and audit logging; enterprises can review security documentation and compliance details with FieldAware sales and support teams.

Does FieldAware offer reporting and analytics?

Yes, FieldAware includes reporting, dashboards, and KPI tracking. Managers can create custom reports on technician performance, job statuses, SLA compliance, and revenue; data can also be exported or pushed to external BI tools for deeper analysis.

Does FieldAware provide an API for custom integrations?

Yes, FieldAware exposes a RESTful API and webhook capabilities for integrations. The API supports CRUD operations on work orders, assets, users and inventory records so development teams can automate data exchange with ERPs, CRMs and custom applications.

FieldAware careers

FieldAware maintains a corporate careers page listing roles across engineering, product, customer success, sales, and implementation services. Positions typically include product managers, integration engineers, implementation consultants, and support specialists focused on customer onboarding and technical integration.

For job seekers, review FieldAware's career opportunities and company culture on their website or company profiles: FieldAware careers and job listings (https://www.fieldaware.com/company/careers).

FieldAware affiliate

FieldAware works with a partner network of resellers, system integrators and implementation partners who provide localized consulting, integration services and support. Companies interested in becoming partners can contact FieldAware’s partner program to learn about referral, reseller, and implementation opportunities: FieldAware partner program details (https://www.fieldaware.com/partners).

Where to find FieldAware reviews

User reviews and ratings for FieldAware can be found on software review sites and industry analyst platforms. Look for customer feedback on operational fit, mobile experience, implementation time and support responsiveness on sites such as Gartner Peer Insights, Capterra, and G2 Crowd. For vendor-provided case studies and customer references, visit FieldAware customer stories and case studies (https://www.fieldaware.com/customers).