Fieldops

What is Fieldops

Fieldops is a cloud-based field service management platform designed for businesses that dispatch technicians to customer sites. The platform combines a web-based back office for dispatchers and managers with native mobile applications for technicians. Typical users include HVAC companies, electrical contractors, facilities maintenance teams, and other service providers that need to manage jobs, crews, parts, time tracking, and invoicing from a centralized system.

Fieldops focuses on the core operational workflow for field teams: capture job requests, schedule and dispatch technicians, provide mobile access to job details and digital forms, capture signatures and photos on-site, and close the loop with invoicing and integrations to accounting systems. It is built to reduce manual paperwork, improve route efficiency, and keep customer records synchronized between office and field.

Core platform capabilities emphasize real-time scheduling updates, offline-capable mobile apps for technicians, configurable work-order templates, and reporting dashboards for utilization and job profitability. The vendor positions the product for teams of 5–200 technicians but supports larger enterprise deployments through add-ons and custom integrations.

Fieldops is often evaluated alongside other field service tools when organizations are standardizing on a single system for job management, technician routing, and basic ERP/accounting integration. Check Fieldops' feature overview for a detailed list of capabilities and common deployment scenarios.

Fieldops features

What does fieldops do?

Fieldops provides an end-to-end operational suite for field service businesses. It helps organizations capture service requests from phone, web, or CRM; create and assign work orders; route technicians based on skills, location, and availability; and provide technicians with mobile access to customer history, job instructions, parts, and safety checklists. The platform also handles time tracking, on-site invoicing, and basic inventory management.

The mobile apps let technicians record arrival/departure times, capture photos and signatures, complete configurable forms (safety checks, service reports), and create on-the-spot estimates or invoices. Offline mode stores inputs locally and syncs automatically when a connection is restored.

Dispatchers use a drag-and-drop schedule board with map-based views and optimized routing options. Managers can set service-level priorities, automated notifications for customers and technicians, and escalation rules for urgent jobs. Built-in reports and dashboards provide visibility into KPIs like first-time fix rate, mean time to repair, utilization, and parts spend.

Fieldops also provides configurable templates for recurring maintenance programs, contract management for service agreements, and customer portals for viewing job status and invoices. For teams needing advanced capabilities, integrations and an API allow data exchange with accounting, CRM, and parts suppliers.

Fieldops pricing

Fieldops offers these pricing plans:

• Free Plan: $0/month with limited users and very basic scheduling and forms functionality for evaluation and very small operations
• Starter: $25/month per user billed monthly or $20/month per user when billed annually ($240/year per user)
• Professional: $55/month per user billed monthly or $45/month per user when billed annually ($540/year per user)
• Enterprise: Custom pricing starting around $1,500/month for bundled seats, premium support, and integrations

These tiers are organized by seat counts, included mobile app access, number of automations, and integration options. The Starter plan is designed for teams that need scheduling, mobile work orders, and basic invoicing. The Professional plan adds advanced reporting, inventory management, and accounting integrations. The Enterprise plan includes single sign-on (SSO), advanced security controls, dedicated account management, and custom SLAs.

For organizations with specific needs—such as high-volume dispatch, multi-site deployments, or regulated industry requirements—the vendor provides tailored Enterprise quotes that can include implementation, data migration, and training. View the Fieldops' pricing page for current rates, discounts for annual commitments, and volume licensing options.

How much is fieldops per month

Fieldops starts at $25/month per user for the Starter self-service plan when billed monthly. Monthly billing is available on most tiers but annual billing typically reduces the effective monthly cost by 15–25% depending on the plan and seat count.

Monthly costs scale with active technician seats and optional add-ons such as routing optimization, priority support, or advanced integrations. Volume discounts and multi-year contracts are common for customers with dozens or hundreds of technicians.

How much is fieldops per year

Fieldops costs $240/year per user for the Starter plan when purchased with annual billing (equivalent to $20/month per user). The Professional plan with annual billing is typically $540/year per user ($45/month per user), while Enterprise contracts are quoted annually based on scope.

Annual pricing is usually preferred by companies that want predictable budgeting and access to discounted rates; the vendor frequently includes onboarding or training credits with annual commitments.

How much is fieldops in general

Fieldops pricing ranges from $0 (free) for limited accounts to custom Enterprise rates that can exceed $1,500/month depending on seats and modules. Small teams can run a basic deployment for a few hundred dollars per month, while larger organizations should plan for higher recurring costs plus one-time implementation and integration fees.

Total cost of ownership should include implementation services, data migration, training, support tiers, and any integration or middleware costs required to connect Fieldops to accounting or CRM systems.

What is Fieldops used for

Fieldops is used to manage the operational lifecycle of field service work: intake, scheduling, dispatch, mobile execution, parts management, billing, and reporting. The platform is built to reduce lost paperwork and manual re-entry of technician notes into back-office systems by enabling the technician to complete the job and capture billable evidence on-site.

Common use cases include routine maintenance programs (recurring preventive maintenance), one-off service calls, emergency repairs, installation projects with configured checklists, and multi-step jobs that require coordination across teams. Fieldops supports multi-stage workflows to represent inspection, repair, closeout, and billing phases.

Businesses also use Fieldops to improve customer communications through automated notifications, customer portals for status updates and invoices, and SLA tracking to ensure contractual response and completion times. The system centralizes customer histories, equipment records, contract details, and parts usage to inform quotes and reduce repeat visits.

Operationally, managers use Fieldops data to measure technician productivity, route efficiency, parts consumption, and job profitability. These insights help businesses adjust pricing, inventory stocking levels, and staffing to improve margins and responsiveness.

Pros and cons of Fieldops

Pros:

• Centralized scheduling and dispatch with map-based views and drag-and-drop rescheduling make it straightforward to assign the right technician to the right job.
• Native mobile apps with offline capability allow technicians to complete jobs in areas with poor connectivity and sync data automatically when online.
• Built-in work-order templates, digital forms, and signature capture reduce paperwork and speed up invoicing.
• Integrations with accounting and CRM systems reduce duplicate data entry and facilitate faster billing cycles.

Cons:

• Advanced features such as routing optimization, SSO, or industry-specific compliance modules may require higher-tier plans or professional services, increasing total cost.
• Larger deployments often require a multi-week implementation and data-migration project that can add initial expense and complexity.
• Organizations with highly specialized workflows may need custom configuration or integration work, which lengthens deployment time.
• Reporting depth varies by plan; very advanced analytics or BI integration can require extra configuration or third-party tools.

When evaluating Fieldops, compare included features at each pricing tier and factor in onboarding and integration costs so total implementation and operating costs are clear before purchase.

Fieldops free trial

Fieldops typically offers a free trial or a freemium option to evaluate core scheduling and mobile app features. The trial is intended to let dispatchers create schedules, assign work, and let one or two technicians use the mobile app to complete jobs and sync records.

Trial periods commonly last 14–30 days and include access to standard features but may restrict integrations, automation counts, or reporting capabilities. Trials are useful for validating mobile workflows, offline sync reliability, and basic dispatch processes without committing to a paid plan.

To get the most from a trial, prepare a set of real jobs, technician accounts, and a sample data import (customers and equipment). Testing on actual job types gives a clearer picture of how well Fieldops aligns with operational needs. Start with the Fieldops contact page to request a trial and schedule a walkthrough with a product specialist.

Is fieldops free

Yes, Fieldops offers a Free Plan for small teams or evaluations that provides limited users and basic scheduling functionality. The Free Plan is suitable for testing workflows and for very small operations that only need basic job assignment and mobile form completion.

The Free Plan typically limits the number of active technicians, access to premium integrations, and advanced reporting. Businesses that need multi-site support, inventory tracking, or accounting integrations will generally upgrade to a paid plan.

Fieldops API

Fieldops exposes a RESTful API for automating common tasks and integrating with third-party systems. Typical API endpoints include work orders, customers, jobs, technicians, inventory items, timesheets, and invoices. The API supports CRUD operations, bulk imports, and webhooks for event-driven updates (for example, job status changes or completed invoices).

Authentication is commonly handled via API keys or OAuth 2.0 for enterprise integrations. Rate limits and pagination are standard to protect performance, and the API documentation provides example requests for creating work orders, updating technician statuses, and retrieving daily schedules.

Developers use the Fieldops API to integrate with accounting systems (QuickBooks, Xero), CRM platforms (Salesforce, HubSpot), inventory systems, and logistics tools. The platform also offers pre-built connectors and Zapier support for lighter integrations without custom development.

For implementation, Fieldops provides developer documentation and sandbox environments to test API calls before making changes in production. Review the Fieldops' API documentation for endpoint details, authentication methods, and sample payloads.

10 Fieldops alternatives

• ServiceTitan — A comprehensive field service and business management platform with strong dispatch, CRM, and heavy focus on residential trades.
• FieldAware — Cloud-first field service solution emphasizing mobility and configurable workflows for mid-sized businesses.
• Workiz — Scheduling and invoicing platform for smaller service teams with call tracking and marketplace features.
• Housecall Pro — Point-of-sale, scheduling, and customer management for small home service businesses.
• Jobber — Job management and CRM for home service businesses with integrated estimates and billing.
• mHelpDesk — Work order and billing system geared to SMBs with field apps and scheduling.
• Fiix — Maintenance and asset management platform focused on computerized maintenance management (CMMS) for equipment-heavy operations.
• SAP Field Service Management — Enterprise-grade field service with tight integration to SAP ERP for large organizations.
• Microsoft Dynamics 365 Field Service — Full-featured field service orchestration within Dynamics 365 for enterprises.
• IFS Field Service Management — Enterprise solution for complex, asset-intensive service operations.

Paid alternatives to fieldops

• ServiceTitan: Designed for contractor businesses with deep specialized features for residential services, strong CRM, and payment processing.
• FieldAware: Focuses on a flexible cloud platform and configurable mobile workflows for mid-sized teams.
• Workiz: Lower-cost alternative with scheduling, invoicing, and marketplace features to help small teams find jobs.
• Housecall Pro: Simple onboarding for small service businesses with payments, scheduling, and customer communication.
• Jobber: Competitive choice for solo providers and small teams that need easy estimates, scheduling, and invoicing.
• mHelpDesk: Provides integrated billing and field operations with straightforward pricing for SMBs.
• Fiix: Best for companies that need formal maintenance management alongside field service capabilities.

Open source alternatives to fieldops

• ERPNext: An open-source ERP with a field service module that covers scheduling, work orders, and asset management; best for teams that can self-host and customize.
• Odoo (Community edition): Open-source ERP with community modules for field service and maintenance; requires configuration and developer support for production use.
• OpenMAINT: Open-source asset and maintenance management focused on building and facility maintenance and preventive maintenance scheduling.

Frequently asked questions about Fieldops

What is Fieldops used for?

Fieldops is used for field service management and dispatch. It centralizes work orders, scheduling, mobile technician workflows, and basic invoicing so teams can manage service delivery from request to billing. Common use cases include repair and maintenance, installations, and preventive maintenance programs.

Does Fieldops have mobile apps for technicians?

Yes, Fieldops provides native mobile applications. Technicians can view assigned jobs, access customer and equipment details, capture photos and signatures, complete digital forms, and operate in offline mode with automatic syncing when connectivity is restored.

How much does Fieldops cost per user?

Fieldops starts at $25/month per user for the Starter plan on a monthly billing cycle, with discounted rates for annual billing (commonly $20/month per user when billed yearly). Pricing scales with seats and optional add-ons.

Is there a free version of Fieldops?

Yes, Fieldops offers a Free Plan for small teams and trial purposes that includes limited users and basic scheduling and mobile functionality. The free tier is intended for evaluation and very small operations.

Does Fieldops integrate with QuickBooks or other accounting systems?

Yes, Fieldops supports accounting integrations such as QuickBooks and Xero. These integrations sync invoices, customers, and payments to reduce manual data entry and accelerate billing cycles; advanced integrations are available on paid plans.

Can Fieldops run offline on mobile devices?

Yes, Fieldops mobile apps include offline functionality. Technicians can continue to view job details and complete forms without a network connection, and data syncs once the device reconnects to the internet.

What API capabilities does Fieldops provide?

Fieldops offers a RESTful API with webhooks. The API supports endpoints for work orders, technicians, customers, inventory, and invoices, and allows integrations via API keys or OAuth 2.0. Webhooks provide event-driven notifications for status changes.

Does Fieldops offer routing optimization and mapping?

Yes, Fieldops includes map-based scheduling and optional routing optimization. The schedule board shows technician locations and travel times; paid plans or add-ons provide route optimization to reduce drive time and improve daily efficiency.

How secure is Fieldops for enterprise use?

Fieldops supports enterprise-grade security features on higher tiers. These typically include role-based access control, single sign-on (SSO), encrypted data in transit, and audit logs; Enterprise plans may include SOC/ISO compliance information and dedicated security reviews.

What onboarding and training does Fieldops provide?

Fieldops offers onboarding, training, and implementation services. Paid plans often include guided setup, data migration assistance, and live training sessions; Enterprise customers receive dedicated account management and customized training programs.

fieldops careers

Fieldops hires across product, engineering, sales, and customer success roles. Career pages typically list open positions for software engineers, mobile developers, product managers, and implementation consultants. Benefits often include remote/hybrid work options, training budgets, and health benefits depending on region. Visit Fieldops' company careers page to view current openings and application procedures.

fieldops affiliate

Fieldops maintains partner and referral programs for resellers, implementation partners, and technology integrators. Affiliate partners generally receive lead credits, discounted licensing for demonstration instances, and co-marketing support. Organizations interested in becoming a partner can apply through the Fieldops partner program page for program details and requirements.

Where to find fieldops reviews

To evaluate real-world feedback, consult software review sites and industry forums. Common review sources for Fieldops include G2, Capterra, and Trustpilot, where users post experience notes on deployment, mobile reliability, and customer support. Search for Fieldops reviews on G2 and Capterra to compare ratings, read verified-user comments, and view feature comparisons.