Mhelpdesk

What is mhelpdesk

mHelpDesk is a cloud-based field service management (FSM) application aimed at small and mid-sized service businesses such as HVAC, plumbing, electrical, pest control, and general contractors. The platform combines scheduling and dispatching, customer and job management, estimates and invoicing, payment processing, and technician mobile access in a single product. mHelpDesk is designed to replace disconnected spreadsheets, paper tickets, and manual invoicing with a centralized, web-and-mobile workflow.

The product is offered as a multi-tenant SaaS solution with a browser-based back office and native mobile apps for iOS and Android for technicians. It stores job history, client contact records, asset information, and financial transactions so teams can track jobs from initial estimate through invoicing and payment. mHelpDesk also provides integrations with accounting systems and payment processors to reduce duplicate data entry between field operations and finance.

mHelpDesk targets businesses that dispatch technicians or contractors to customer sites and need to coordinate travel, parts, and billing. Typical customers are independent service business owners, operations managers, and office dispatchers who require faster quoting, clearer schedules, and integrated billing to reduce administrative overhead.

Mhelpdesk features

mHelpDesk groups features around scheduling & dispatch, job management, invoicing & payments, field mobility, and integrations. The feature set is focused on helping teams manage the lifecycle of a field job.

Scheduling and dispatching features include a visual calendar and drag-and-drop dispatch board, technician availability, travel times and routing considerations, recurring job templates, and capacity planning views. These tools let dispatchers assign work, see team workloads at a glance, and reduce double-booking.

Job management and customer management features include customizable job forms, job status workflows, customer and location histories, parts and inventory tracking at the job level, uploaded photos and attachments, and service agreements. Job notes and an audit trail keep teams aware of changes made by office staff or technicians.

Invoicing, estimates, and payments are integrated: create branded estimates that can be converted to jobs, generate invoices from completed work, and accept credit card or ACH payments through supported processors. mHelpDesk supports change-orders, deposits, recurring billing for service plans, and automated invoice emailing.

Field mobility features include native mobile apps for technicians that provide job details, directions, customer signatures, photo capture, time tracking, parts usage, and offline access for areas without coverage. Mobile apps sync with the back office so updates appear in near real-time.

Reporting and business intelligence capabilities include KPI dashboards for revenue, open work orders, aging receivables, technician productivity, and job completion times. Users can export reports to CSV for further analysis.

Security and administration features include role-based access controls, user activity logs, single sign-on options for larger customers, and data encryption in transit. Account management tools let admins configure custom fields, templates, and automated notifications.

What does mhelpdesk do?

mHelpDesk coordinates customer-facing workflows and back-office operations for service businesses. It helps schedule and dispatch staff, create and track work orders, price and present estimates to customers, and convert completed work into invoices and payments.

On a day-to-day level, mHelpDesk centralizes job details and communications so office staff can issue work to technicians with a single click, and technicians can complete jobs and capture required documentation on their phones. This reduces lost tickets, accelerates billing cycles, and captures parts and labor accurately for each job.

By combining scheduling, customer records, invoicing, and mobile field tools, mHelpDesk reduces duplicate data entry between systems and provides a single source for job history, favoring faster collections and clearer accountability for service delivery.

Mhelpdesk pricing

MhelpDesk offers these pricing plans:

• Starter: $39/month per user (billed annually) — core scheduling, basic estimates, basic invoicing, mobile apps, email support
• Growth: $79/month per user (billed annually) — advanced dispatch board, recurring jobs, inventory tracking, payment processing, priority email and phone support
• Professional: $149/month per user (billed annually) — advanced reporting, integrations (QuickBooks sync, Zapier), API access, custom forms, workflow automation
• Enterprise: Contact Sales — custom onboarding, single sign-on, dedicated account management, SLAs, and custom integrations

The tiers above include representative monthly rates when billed annually; mHelpDesk typically offers month-to-month billing at a higher monthly rate and volume discounts for larger teams. Check MhelpDesk's current pricing for the latest rates and enterprise options.

How much is mhelpdesk per month

MhelpDesk starts at $39/month per user when billed annually for the Starter plan. Monthly month-to-month billing is usually higher; many teams choose annual billing to lock in lower per-user rates.

For teams that need more advanced dispatching, inventory, and integrations, the Growth and Professional plans at $79/month per user and $149/month per user (billed annually) are typical mid-tier choices. Large organizations should expect to discuss volume pricing and feature bundling with mHelpDesk sales for an Enterprise quote.

How much is mhelpdesk per year

mHelpDesk costs $468/year per user for the Starter plan at the $39/month annual rate. The Growth plan would be approximately $948/year per user at $79/month, while the Professional plan would be roughly $1,788/year per user at $149/month, assuming annual billing.

Annual billing generally reduces the effective monthly cost by approximately 10–20% compared with month-to-month billing; enterprise contracts may include multi-year discounts, setup fees, or professional services charges.

How much is mhelpdesk in general

mHelpDesk pricing ranges from $39 to $149+/month per user. The lower end covers essential scheduling and invoicing for solo operators or very small teams, while the higher end includes API access, integrations, and enterprise-grade controls for larger field operations.

Total cost of ownership should also factor in payment processing fees, onboarding or data migration costs, and any professional services for custom integrations. For budgeting, include expected technician seats, the need for administrative users, and whether you require advanced reporting or SSO.

What is mhelpdesk used for

mHelpDesk is used to manage end-to-end field service operations: booking work, dispatching technicians, tracking job progress, capturing labor and parts, billing customers, and reconciling revenue. The system stores job histories and customer records to support repeat service and warranty tracking.

Operational use cases include daily dispatch and routing, generating estimates during service calls, collecting signatures and photos for proof-of-service, sending automated service reminders, and integrating invoices into accounting systems for reconciliation. Companies often use mHelpDesk to reduce the lag between job completion and invoicing.

Administrative staff use mHelpDesk for workload balancing, tracking technician productivity, and maintaining accurate parts inventories. Owners rely on built-in reports to monitor KPIs like job completion time, average job revenue, accounts receivable aging, and technician utilization.

Pros and cons of mhelpdesk

mHelpDesk provides a focused feature set for field service businesses with strong scheduling, mobile job management, and integrated billing. Pros include its mobile apps that capture signatures and photos on site, the integrated estimate-to-invoice workflow, and accounting integrations which reduce bookkeeping work.

The dispatch board and calendar views make it straightforward for dispatchers to assign work and for teams to visualize capacity. Built-in payment processing and the ability to handle recurring service contracts are useful features for service plans and maintenance agreements.

Cons include potential cost sensitivity for very small teams if billed per-user, and the need for customization for firms with highly specialized workflows — some customers require professional services for deep integrations. Users migrating from legacy systems should plan for data mapping and training time to configure templates and job types.

Another limitation is that very large enterprises may find the out-of-the-box reporting and multi-company management less mature than full ERP-class FSM suites; in those cases, the Enterprise plan and custom integrations are necessary to bridge gaps.

Mhelpdesk free trial

mHelpDesk typically offers a time-limited free trial or demo account so prospective customers can test scheduling, mobile workflows, and the estimate-to-invoice cycle before committing. Trials usually include core features and limited seats so you can validate the product with real job data.

During a trial, it’s advisable to import a small set of customer records, create a few job templates, and run through the mobile workflow to confirm how technicians will use the app in the field. Trial feedback will help determine whether you need the Growth or Professional tier for inventory tracking or integrations.

For the most accurate trial availability and any promotional trial extensions, check MhelpDesk's trial options or contact their sales team to request a guided demo and hands-on access.

Is mhelpdesk free

No, mHelpDesk does not offer a permanent free plan for full production use. The platform typically offers a limited-time free trial or demo, but ongoing use requires a paid subscription per user. Small teams should evaluate whether the Starter tier meets needs before committing.

Mhelpdesk API

mHelpDesk exposes a RESTful API for programmatic access to core objects such as customers, jobs, estimates, invoices, payments, and users. The API enables custom integrations for syncing data with accounting systems, CRMs, route optimization tools, or proprietary ERPs.

Common API capabilities include CRUD operations on job and customer records, fetching job histories, submitting time entries from third-party time trackers, and pushing payment or invoice status updates back into mHelpDesk. The platform supports webhook notifications for key events such as job completion or invoice payment, enabling near-real-time synchronization.

Authentication typically uses API keys or token-based authentication with scoped permissions. Rate limits and best-practice usage guidance are available in the developer documentation; larger customers frequently request enterprise API rate increases as part of contract negotiations.

mHelpDesk also supports integrations through Zapier and pre-built connectors for common workflows such as QuickBooks Online sync and payment processors. For developers and integrators, view the MhelpDesk API documentation and the integrations overview in the product help center.

10 Mhelpdesk alternatives

• ServiceTitan — An enterprise-focused FSM platform with advanced reporting, marketing, and dispatching for mid-market and large contractors.
• Jobber — A popular SMB field service tool with scheduling, quotes, invoicing, and client hub features at competitive SMB pricing.
• Housecall Pro — Mobile-first scheduling and payment app designed for small to mid-size service businesses wanting simple mobile workflows.
• FieldPulse — Combines scheduling, estimates, invoicing, and CRM features with a focus on home service businesses.
• Workiz — Offers call tracking, scheduling, and payment processing tailored to home services and trades.
• QuickBooks Time — Time tracking and job costing that teams can pair with accounting and invoicing systems.
• Tradify — Job management and quoting software focused on tradespeople and small contractors.
• Service Fusion — Field service offering with dispatch, inventory, and integrated payments.
• mHelpDesk — (the product in this listing) focusing on SMB field service workflows with mobile support and invoicing capabilities.
• Microsoft Dynamics 365 Field Service — Enterprise-class field service solution for organizations needing full CRM and ERP integration.

Paid alternatives to mhelpdesk

• ServiceTitan — Geared to larger contractors that require marketing analytics, advanced job costing, and multiple office/technician management. It provides deep reporting and add-on modules but comes at a higher price point.

• Jobber — Suited for small and growing service teams that need straightforward scheduling, quoting, and invoicing with a user-friendly interface and client hub for customers.

• Housecall Pro — Focuses on ease of use and strong mobile tools for technicians, including card-on-file payments and customer notifications; pricing scales with features.

• FieldPulse — Offers a balance of features for scheduling and dispatch with lower entry pricing and optional add-ons for inventory and payroll integration.

• Workiz — Includes call tracking and lead management features that appeal to businesses that rely heavily on inbound phone leads, plus integrations with common payment gateways.

Open source alternatives to mhelpdesk

• Odoo — An open-source suite with modules for projects, inventory, CRM and field-service-like operations; requires configuration and hosting but is modular and extensible.

• ERPNext — Open-source ERP with project management, CRM, and asset management capabilities; suitable for companies willing to self-host and customize workflows.

• OpenMAINT — Asset and maintenance management that can be adapted for field service work orders and preventive maintenance scheduling in equipment-heavy environments.

• Snipe-IT — Primarily IT asset management, but can be used in conjunction with other open-source tooling to track assets and maintenance histories for field teams.

Frequently asked questions about Mhelpdesk

What is mhelpdesk used for?

mHelpDesk is primarily used for field service management and job dispatch. It helps teams schedule technicians, manage job workflows, create estimates and invoices, and capture customer signatures and photos in the field. The platform consolidates job history, billing, and customer records to shorten the invoice cycle and improve field-office coordination.

Does mhelpdesk have a mobile app?

Yes, mHelpDesk provides native mobile apps for iOS and Android. The apps let technicians access job details, log time, record parts used, take photos, collect signatures, and accept payments on site. Mobile updates sync back to the office so dispatchers and admins see real-time status changes.

How much does mhelpdesk cost per user?

mHelpDesk starts at $39/month per user when billed annually for the Starter tier. Mid-tier and professional plans range higher and add advanced dispatch, inventory, and API access; enterprise pricing is available by contract.

Is there a free version of mhelpdesk?

No, mHelpDesk does not offer a permanent free plan for production use. There is typically a free trial or demo period so prospective users can test core features, but ongoing usage requires a paid subscription.

Can mhelpdesk integrate with QuickBooks?

Yes, mHelpDesk offers integrations with QuickBooks for accounting sync. The integration synchronizes invoices, payments, and customer records to reduce duplicate data entry; confirm whether the connector supports QuickBooks Online or Desktop for your specific plan and configuration.

Does mhelpdesk support payment processing?

Yes, mHelpDesk supports integrated payment processing through supported payment gateways. You can accept credit card and ACH payments, store cards on file, and apply payments directly to invoices to speed up collections and reconcile payments with accounting.

Can I import customer and job data into mhelpdesk?

Yes, mHelpDesk supports data import of customers, job records, and parts lists. Most onboarding workflows include CSV imports and guided data migration to preserve customer histories; for complex migrations, professional services can assist with data mapping.

Does mhelpdesk offer an API for custom integrations?

Yes, mHelpDesk provides a REST API and webhook support for integrations. The API covers customers, jobs, estimates, invoices, and payments so you can integrate with CRMs, ERPs, or route optimization tools and automate data flows between systems.

How secure is mhelpdesk?

mHelpDesk uses standard SaaS security practices including TLS encryption and role-based access controls. The platform supports user permissions, activity logs, and administrative controls; enterprise customers can request SSO and additional contractual security terms.

What training resources are available for mhelpdesk?

mHelpDesk provides documentation, onboarding guides, and guided demos for new customers. Paid plans often include access to priority support, onboarding assistance, and training sessions; the help center hosts articles on setup, mobile app use, and common workflows.

mhelpdesk careers

mHelpDesk, as a SaaS vendor, hires across product, engineering, customer success, sales, and operations roles. Career pages typically list current openings for software developers, product managers, support engineers, and sales professionals who have experience in B2B SaaS and knowledge of field service workflows.

For candidates interested in product or technical roles, look for listings that require experience with cloud services, mobile app development, APIs, and integrations. Customer-facing roles emphasize process knowledge of service businesses and experience running onboarding or support for SMB customers.

To find the most current openings and application instructions, check the company’s careers page or corporate LinkedIn. Many SaaS firms also advertise remote roles and locations for headquarters-based positions.

mhelpdesk affiliate

mHelpDesk occasionally runs reseller or partner programs that allow consultants, system integrators, and value-added resellers to refer customers or implement the platform for clients. Affiliate and partner programs typically offer referral fees, implementation discounts, or lead-sharing arrangements depending on partner level.

Partners often receive partner-facing resources such as sales enablement materials, co-branded demo assets, priority technical support, and training to onboard customers. If you’re a consultant working with service contractors, inquire about partner tiers for implementation support and revenue share.

For details about any current reseller or partner opportunities, request partner information through the vendor’s partner program contact page or sales team.

Where to find mhelpdesk reviews

Independent reviews and user feedback for mHelpDesk appear on software directories and comparison sites such as G2, Capterra, and TrustRadius where customers rate ease of use, feature completeness, and support responsiveness. These sites aggregate verified user reviews that highlight strengths and common pain points.

Technical forums and field-service industry groups on LinkedIn and Reddit can provide real-world perspectives from operations managers and technicians who use mHelpDesk. Also consult case studies and customer testimonials on the mHelpDesk website to see how similar businesses implemented the software.

For due diligence, combine vendor-provided case studies with independent reviews and, where possible, speak to reference customers provided by mHelpDesk to confirm fit and implementation timelines.